Bar staff & food amazing!!!! Then;
1. Option for the 25.00 early check in, don't bother. It's literally not available and the front office manager will recite the reasons to you like a unfeeling machine.
2. We had to get 7 different room keys in the first 2 days. No, we didn't have them by cell phones or credit cards as we know how it can affect them..
3. Went out to dinner first night after finally getting into room, and shower. Upon our return , our key didn't work because they never fully checked us in!! And the agent at desk said yeah I have someone other than you due to stay in that room... Sorry that's a huge problem.
4. The pool area is literally a danger zone. They have no one monitoring it, cleaning it or even walking thru it periodically. The SLATE tileing around the pool is very slippery when it's wet along with the stairs to exit pool area. I fell while holding railing and almost hit my head on stairs. We witnessed a gentleman and a child both slip while just trying to walk to their seats. Absolute danger. Also at the pool, you must use key card to gain access to pool, that's fine, but you have to use key to exit pool, that's not good. If your key stops working, you literally can't get out. That's an fire risk.
5. Don't bother trying to obtain any assistance from the front office manager, she is rude and unhelpful, apparently to staff as well as she was verbally and loudly reprimanding an employee with her office door open, for all others to hear. Super bad.