If it were possible I would leave -10 stars. I am involved with lawyers now, because we made an "advanced purchase" reservation at this location, for which the payment was never charged and the reservation did not show up in our extendedstay.com account... we were under the understanding that we did not have a reservation, yet weeks later we were charged 1000s of dollars anyway as a "no show." The policy clearly requires "advanced prepayment" which we never provided. We called to have this resolved, and they treated us very unprofessionally and hung up on us as a response. I would advise that you stay as far away as possible from this place.