Top rated hotels in Fort Smith

Residence Inn Fort Smith
3.9/536 Reviews
This place is horrible we ended up not even staying. I checked us into the room and before I brought my stuff in I went to check out the room. The desk chair not longer had a cover on it and had peeled off. The coach had stains all over it and the carpet was just disgusting with stains and chunks of stuff everywhere. There was dirt on the closet door and behind the bathroom door I think they forgot to clean. The kitchen was dingy and I would never use those appliances. I spoke to front desk and had them come check out the room and they said they could find me another room. My kids and I decided we did not want that and wanted to check out. I went to the front desk to let them know we wanted our money back and we were checking out. That is when I was told that it is a dog friendly hotel and that is why it is like that and they are on the list of being remodeled. The gentleman tried to be nice after he tried to tell me I did not mention I had dogs at check in. I then told him I certainly did tell the hotel about my dogs when I called that morning and I showed him my phone where I called their hotel. He apologized and then really tried to help me. Additionally by the side door area they were keeping an old inside chair as a place to store their junk. We left and went to the Best Western in Fort Smith much better for the dogs. Do not stay here if you value cleanliness.

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