Fairfield Inn & Suites Fort Worth I-30 West Near Nas JRB

Customer service/Front desk was friendly and helpful. The food was not the usual high standard, I was disappointed with mostly pre-packaged or frozen choices. The laundry room was clean, but I couldn't get quarters from the front desk, nor was there a coin exchange machine.

Very friendly staff!

Housekeeper accidentally walked in my room but other than that it’s a great place

It is right on the freeway and next to a ***** joint

In my 33 years of business travel, I've never arrived at a hotel with a reservation and not been provided a room. Well it happened here. The staff had no idea what was going on other than the fact that no rooms were available. While they set me up in a hotel next door, the fact this happened tells me they can't be trusted to effectively manage a hotel.

Was only there two nights who was Klean and I ordered food and it came promptly I will stay there again and recommend it

I booked a King room for our 4 night stay, but upon our arrival, we were told there were no kings available that we were put in a double room. I asked for them to adjust my rate to the queen rate because they were cheaper rooms, but the so-called supervisor told me rates change; do you want me to cancel the room. I told her no because there were no other rooms available at a reasonable rate due to all of the events going on that we're stuck. She got an attitude with me and talked to me like I was a child because I was upset that I got 2 queens instead of the king I booked. The icing on the cake was when she told me, "You can push the beds together if you want to." I normally sleep with 2 or 3 pillows due to back surgery, and I have extreme hot flashes at night, making it impossible for me and my husband to sleep together in a queen instead of a king size bed like we have at home. She smartly asked me again, 'Do you want me to cancel the room?' It seemed like running customers off was her fix, to the motel f'ing up my reservation. I told her I'd take this up with corporate and went to our room. Here's where it got even worse. The room was not vacuumed, there was a water bottle lid, trash and food crumbs on the floor. The floor also had 2 big stains as you walk in and our shoes stuck to the bathroom floor after walking around our room. The bathroom didn't have anywhere to hang your towel except for on the shower rod. The bathroom had drywall falling off the wall, the bottom of the door was peeling, and there was hair on the floor. The chair at the desk looked like it had been plucked off a trash pile, peeling, and very HARD seat. I did not call this a hotel because this property is just a smidgen above motel 6. I've attached photos for proof of what I've included in my review.

Clean, we'll managed hotel with a good fitness facility that has cardio equipment that actually work! New equipment at that. Friendly staff, good breakfast and nice rooms.