The Sinclair, Autograph Collection

Conveniently located and within walking distance to everything downtown. Great staff. Clean rooms.

…..nice hotel. No ice makers though.

This was my second stay at The Sinclair. The first was great. This stay was less than stellar, so I reached out to the manager. I gave her several days to reply before sending a follow up. She did not reply, so I followed up today and got an auto response that I had been blocked. My message to her is below. At this point, I’ll be escalating it to corporate simply for the lack of reply. What a terrible business practice. Ms. Vallejos, I wanted to reach out regarding my stay this past Saturday, prior to responding to any survey or leaving a review anywhere. This was my second stay at your hotel. My first was incredible from check in, to dinner at the Wicked Butcher, breakfast in bed, and a lovely room (which I believe was 307 if memory and the floorplan serve me correctly). The room felt private since the bed and bathroom were tucked away from door view and it was a nice quiet area. In contrast, this weekend, check in was lackluster, with the key not being activated, then lugging everything back down and back up, to find a completely different room layout. Now, I understand that it is an older building and things will vary, but it was so awkward, trying to make sure I did not dash out of the shower and have my husband open the main door to the hallway at the same time. It was simply not even remotely what I expected based on the prior stay. The shower door would not close properly. I showed photos to the gal and checkout and shared a bit about the experience. She said she would have you reach out to me. I am not sure if this has happened yet. I would also note that it was so noisy being by the elevator, which is another stark contrast from my prior stay. While this was a points redemption and not money, I still left feeling like it was not worth the points. I am local and wish I could take the stay back and have just gone home that evening. I feel like my points could have been put to better use in the end. I do want to compliment the young man who works the night shift, however. He had dreads. I did not catch his name, but he was the nicest interaction I had during my brief stay. I would love to know if it is possible to be refunded partial points or something along those lines. Thank you for your time.

We were in town for a cheer competition and stayed over night. Everything was Great! Enjoyed all the updates on our room. Very modern and classy!

Love it! Came here for New Years, got to watch the fireworks from the rooftop. Room was excellent other than the espresso machine not working.

The stay overall was great, but I have to say that they had an emergency water outage at the exact time that I was covered with soap in the shower. It was an anomaly and couldn't be helped, but obviously that was very inconvenient. I have to admit they got the water back on in less than an hour. Otherwise, everything was great.

Great hotel & walking distance from so many great places. They treated us to a bottle of champagne for my husbands bday. Recommend parking vallet or else you have to park pretty far in a parking garage

Great place to stay, comfortable and modern rooms. Staff was friendly and helpful