Came in on Friday march 1st paid for our room. Never got house keeping 1 time our entire 2night 3 day stay. Had to use dirty blankets, towels, washcloths. Was embarrassed by staff memeber on Saturday morning , March 2nd, accused of not paying upon checking in how my card was declined. Never declined upon check in mind you, it posted at checkin. Ostracized by this staff member in front of other guests and staff employees. Spoke to manager who said he would take care of our room, have housekeeping come ect. Never came (housekeeping) manager Never came back to speak with my husband and I. After 4th attempt for housekeeping we got a complimentary breakfast coupon for all this. Won't be back to this location maybe not even this hotel chain. Not handicapped friendly either. Not accessible for anyone handicap , not accessibility for showering for handicap individuals either. Fernando in the Cafe and the gentleman working this Sunday morning with him two of the most excellent kindest employees. Others nice but you can sense they hate their job. Especially the two young ladies yesterday at bistro working in the morning time. Thank you for an unpleasant anniversary weekend with my husband. Between water leak in our hallway, no housekeeping, rude staff, not handicap accessibility it just was not the ideal experience we wanted. We are very disheartened by our experience.