Guest User
June 27, 2024
Yesterday, the sky suddenly changed its face, and it rained heavily. I happened to be in that hotel, but I unexpectedly felt the warmth in the rain.
The front desk guy at the door is really the most heartwarming service provider I have ever seen! In the heavy rain, he was like a guardian, standing at the door, guiding the vehicles for every guest entering and leaving the hotel, and providing them with a rain-free world. Whenever a vehicle approached, he immediately rushed forward and quickly held up a big umbrella for the guests getting on and off the car to ensure that they would not be wet by the rain. Although he was a little embarrassed because of the heavy rain, he always smiled and provided the most considerate service to every guest. Looking at him standing in the rain, I couldn't help but respect the training of Atour employees. At a young age, he is not only doing his job, but also delivering warmth and care to every guest. Such service is really touching. Such service is what we really need. Here, I want to give a thumbs up to the front desk guy and the service of Atour!
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