Lavande Hotels (Foshan Nanhai Square)

Lavande Hotels (Foshan Nanhai Square) Reviews

Lavande Hotels (Foshan Nanhai Square)

Section C1, Kids' Clothing Mall, Haiyi Road, Foshan, ChinaView Hotel Details
Lavande Hotels (Foshan Nanhai Square)
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Lavande Hotels (Foshan Nanhai Square) Guest Reviews

4.4/5
Very Good
1575 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All Reviews(1575)
Positive reviews(1521)
Reviews with photos/video(200)
Friendly front desk staff(157)
Classy environment(140)
Awesome amenities(116)
Perfect for business trips(44)
Many amenities(44)
Large rooms(42)
Delicious breakfast(40)
Convenient parking(31)
Negative reviews(54)
Ken
Business Double Room
Stayed in Aug 2023
Couples
9 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Hard to put in word.. just come and stay.. you won't regret..
Response from Property: Thank the guest officer's praise yo, Xiaoli's little brother miss sisters are based on the principle of service first, in the future days, Xiaoli will continue to encourage, with intimate service and comfortable environment to return your support and trust. Welcome to your next stay Yo ~Good+Morrow+ Just for the better Set out !
Guest User
Business Room (2 beds)
Stayed in Oct 2023
Business travelers
4 review
3.2/5
Posted on Oct 30, 2023
Good for the rate, clean and fair
Guest User
Family Room
Stayed in Dec 2022
Family
2 review
3.7/5
Posted on Dec 26, 2022
The room was okay. There is smell of smoking in bathroom next morning. It came from other room but It was fine when I turned on fan. We didn't have breakfast of hotel. Location was okay not great. I didn't get any information about area from staffs because they couldn't speak English and no information about events or performance in famous place.
Response from Property:  Dear guests, thank you for your review of the hotel! We regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the quality of service. If you are here next time, we would like to book our hotel again and give us a chance to apologize. Looking forward to coming back again!
Guest User
Business Room (2 beds)
Stayed in Mar 2024
Friends
10 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The location is very good, the surrounding transportation is very convenient, and the price/performance ratio is very high. It is worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Guest User
Elegant Double Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The room is clean and sanitary, and the decoration is quite high-end. The breakfast is pretty good
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Guest User
Business Room (2 beds)
Stayed in Feb 2024
Family
1 review
3.0/5
Posted on Feb 14, 2024
The room smelled of dust as soon as we entered it. Even after staying there for two days and ventilating it regularly, the smell still smelled. The facilities inside were relatively old, the TV couldn't be seen, and there were problems with the electric blackout curtains. The room felt like there was insufficient light at night. There was nothing wrong with the front desk service.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We attach great importance to your feedback. We apologize for the problems you encountered during your stay. We did have some issues that made your stay less than satisfactory. First of all, we are very sorry for causing you an uncomfortable experience. Our cleaning team will clean the room more carefully to ensure fresh air in the room. At the same time, we will also inspect and maintain the facilities to ensure their normal operation. Secondly, we will inspect and maintain the TV and electric blackout curtains to ensure they are functioning properly. We will also increase the light source in the room to ensure that guests can enjoy a comfortable environment at night. Finally, we are very grateful for your support and trust in our hotel. We will continue to provide guests with better services and a more comfortable accommodation experience. If you have any other needs or questions, please feel free to contact our front desk staff and we will do our best to assist you. Thank you again for your feedback and we look forward to your next visit.
Yu-K
Deluxe Queen Room
Stayed in Jan 2024
Couples
1 review
4.0/5
Very Good
Posted on Jan 23, 2024
There is a clothing wholesale market nearby, and everything else is available, which is convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! Xiaoli is a little sad that she didn't get your five-star praise. If you come here next time, I hope to book this hotel again and give us a chance. Looking forward to visiting again!
Rocky2018
Business Double Room
Stayed in Dec 2023
Family
5 review
2.0/5
Posted on Dec 3, 2023
This is probably the worst Lavande hotel I have ever stayed in. The front desk service is mediocre. The sofa in the room is super dirty and is not changed. I dare not sit down. It is a terrible experience. There is no soap in the toilet. To replace it in time, you have to go to the cleaning lady to get a new one; the door lock is also broken and will not be replaced; the wallpaper in the room is also rotten; the music in the toilet is also broken and cannot be turned on at all; in short, I have never lived in such a bad place. Lavande, no sense of experience
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel. This stay did not bring you a good check-in experience. Xiaoli is deeply sorry. If you have any problems with the room during your stay, you can contact the front desk as soon as possible. So that Xiaoli can solve it for you in time; we will also arrange personnel from relevant depar**ents to carry out repair work based on the room facility problems reported by you, and strengthen the guest room staff's awareness of supplementary hotel room consumables. At the same time, we will conduct strict training for front desk staff. Correct service attitude. Xiaoli once again expresses her deep apologies for not being able to satisfy you. We also hope that you will continue to choose our hotel, witness our changes, and let Xiaoli bring you better services and products. I wish you a happy life!
RongxingWei
Superior Double Room
Stayed in Nov 2023
Friends
8 review
5.0/5
Outstanding
Posted on Nov 21, 2023
The attitude at the front desk is very good, clean and hygienic, and cost-effective. It is convenient to travel nearby. recommend!
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Guest User
Superior Double Room
Stayed in Nov 2023
Business travelers
2 review
1.0/5
Posted on Nov 22, 2023
The room is extremely small, there are unknown insects on the quilt, the air in the room is very bad, and the smell of cigarette smoke is very strong
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We are deeply sorry for the problems you encountered during your stay. We have always strived to provide every guest with a comfortable and warm accommodation experience, but we deeply regret that we were not able to meet your expectations during your stay. Regarding the issue of extremely small rooms, we will expand the space of the rooms as much as possible in future renovations to better meet the needs of guests. At the same time, we will also strengthen the cleaning and disinfection of rooms to ensure that every guest can enjoy a clean and hygienic accommodation environment. We are deeply sorry about the issue of unknown bugs on the quilt. We will strengthen the cleaning and disinfection of bedding to ensure that every guest can enjoy clean and hygienic bedding. At the same time, we will also strengthen the pest control work in the rooms to ensure that our guests' accommodation environment is more comfortable and safe. We are deeply sorry for the bad air and strong smell of smoke in the room. We will strengthen the ventilation of the rooms to ensure that every guest can enjoy a fresh and comfortable accommodation environment. At the same time, we will also strengthen the management of smoking to ensure a healthier and more comfortable accommodation environment for our guests. Thank you again for your review of our hotel. We will take your comments and suggestions seriously and continue to improve and enhance service quality. If you have any other needs or questions, please feel free to contact our customer service staff and we will try our best to provide you with better service. We hope you will visit our hotel again and give us the opportunity to provide you with a better accommodation experience.
Guest User
Business Double Room
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 25, 2023
The service at the front desk 11 was attentive and they upgraded the room type for free. They were polite. The room was large and very clean. There were many late-night snacks around and it was close to the subway station.
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Guest User
Superior Double Room
Stayed in Oct 2023
Friends
2 review
5.0/5
Outstanding
Posted on Oct 13, 2023
Xiaowei’s service attitude is good and positive. The hotel environment is very good. Come back next time
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Guest User
Superior Double Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2023
The room was very clean and the service staff was very friendly. The facilities are very smart, I like the electric curtains and Bluetooth speakers. The children also had a great time. There is also a free laundry room, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Anonymous User
Superior Double Room
Stayed in Sep 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2023
The lady at the front desk was very enthusiastic and upgraded the room, which was very considerate. The room was also very clean and hygienic.
Original TextTranslated by Google
Response from Property: Thank you for your good comments. The brothers and sisters of Xiaoli's family are all based on the principle of service first. In the days to come, Xiaoli will continue to work hard to repay the guests with considerate service and a comfortable environment. Your support and trust. Welcome to your next stay ~ Good Morrow is just for a better start!
Anonymous User
Superior Double Room
Stayed in Sep 2023
Business travelers
12 review
1.0/5
Posted on Sep 8, 2023
Very musty smell. The funny thing is that the window is an indoor window, deaf ears. The wallpaper was rotten in places and the towels and bath towels were torn. The price is high but the quality is low. Haolai is also a chain brand, which really shouldn't be the case.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Lavande Hotel Nanhai Plaza and providing your valuable feedback. Our hotel will continue to strengthen the service attitude of our service staff and strive to provide better services to every guest. We sincerely welcome you to visit us again!