Frankfurt West 4-star Hotels

Great business hotel, good access links, although pool was broken and thus a bit cold. Solid breakfast options

Everything was nice, nice an frendly staff and very comfortable beds. The Spa area is beautiful its in the 12 floor and has a view all around the hotel and the city. It was very nice and peaceful and not far away from the city.

Room was nice enough albeit extremely warm at night. Thermostat controls had no effect. Bed was comfortable, but I still can't get used to the idea of a see-through shower in the middle of the room. Don't expect much in terms of shower gels, shampoo, conditioner etc ... don't get me wrong, they do provide some but it's an extremely small amount. Oh, and don't reply on getting earbuds, toothpaste, sewing kit, etc, those days have gone. 22 Euros for breakfast is extortionate, especially for a buffet. It's not amazing and personally I wouldn't bother. Only reason I had the breakfast (and dinner) was because there is nowhere else to go in the vicinity. On that note, dinner menu is minimal. I ordered Pizza which was worse that a frozen pizza from Iceland (UK shop). Seriously, it was bad and definitely not worth 13 Euros. If you're a Vegan, good luck, there is nothing really worth going for. Also, don't bother paying extra for your room just cause you want a Nespresso machine. I didn that and found out that the hotel does not have Nespresso machines (so I was told by reception). I didn't even get an apology or rate revision. Pfahhh! DoubleTree in general if pretty good, but this one was Average!

We booked the Premium Junior Suite on the 4th Floor which was very quiet. The accommodation was comfortable, spacious and spotlessly clean with more than adequate wardrobe space. Note that this room does not have a walk-in shower but a combined bath/shower; would have expected them to be separate in a Suite. Bath quite long. Water pressure was excellent with constant hot water. The Wi-Fi signal was excellent but the TV does not provide Netflix connectivity. We were 2 to 3 mins walk from the river and 10 min walk to the Schloss square with good choice of typical local fair.

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

It was my first stay in the hotel. The check-in was quick and friendly. I had booked the room in the morning in a short term. It was essential to make a Skylineview room. A few great photos /Videos. My room wish was very well met. At the end of the 38th floor walking. I was enthusiastic (see photos). I would have been upgraded as Marriott Bonvoy Gold Member. But I would have been to the other side. Since I wanted to photograph the Skyline I rejected. Deep garage (Q-Park WestendGate) was super. Also expensive with € 39 but a lot of space and not so narrow. But doesn't belong to Marriott. The chairs are driving super fast. I was still at the hotel restaurant/bar ”Champion's” evening. I had a Burger. He was OK; I had eaten significantly better. The service was a disaster. You had to wait long until drinks/eating were at the table. It also took pay. I had then photographed the sunrise in the morning. I was really good. I liked breakfast from the selection. I was there early in the morning at 7:00. The complete restaurant was unfortunately remarkable. I later got with that was a travel group there. Through this middle ” island” it was then extremely full in the gangs around. But it's not always like that. I would certainly come back.

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

Walking distance to the market and train station. Breakfast is superb.

We stayed here for one night before we flew out of Frankfurt home to the U.S. I picked it because it was right across the street from the train station (or so someone told me). It's technically not ”right across the street.” You need to cross the street and walk maybe a block, turn left and it's right there, just in case you're like us and dragging luggage with you. There are also taxis that just sit outside the hotel if you ever need one. We are also Bonvoy members and I had enough points so that I could pay cash and points for this hotel. I reserved a junior suite because we needed a room that could accommodate us and our 12-year-old daughter. It is surprisingly difficult to find this in Europe. I called the hotel when I booked the room maybe a month or two in advance to make sure that the junior suite could indeed accommodate us and I was told it would (the pictures of this room on the Bonvoy website are not clear--where exactly in the room is the extra bed? There isn't one. It's a rollaway. This is why I called). When we arrived, there was some confusion or a problem with getting our room with an extra bed, and that's when I reminded them that I specifically called the hotel and asked if such a room could accommodate us and I was told yes. Whatever the problem was, they got it sorted out and we had a rollaway delivered to our room when we got up there. My suggestion is that if you need an extra bed(s) for your kids, call them the day before you arrive to (re)confirm that there will be a rollaway and/or the room you reserved will indeed accommodate your family. The junior suite is not very big, but it was fine for the three of us for one night. It's true that the hotel is not in the nicest area, but you can walk to the Rhine and restaurants. If I were staying more than one night and didn't have to fly out early the next morning, I would have stayed farther in town. The bed was very comfortable. I thought the breakfast was good--at least it was a lot better than the breakfast at the other hotel where we stayed before coming to Frankfurt, lol. The eggs were not rubbery and overcooked, and the food selection was just better overall.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug