Mechanical issues with a flight caused me to be stuck in chicago for 20 hours. American Airlines put me up in this BW hotel. 1) I didn’t know, but I had to call to get the shuttle sent to pick me up. Fine. 2) needs a new shuttle. That van was a disaster and missing a seat belt and very dirty. Driver was so nice! (Though, it was easy to tell someone was a smoker.. I put a mask on from the smell) 3) lobby needs an update pretty badly. The elevator area and hallways need some new carpet and some better lighting. It felt dingy, but not sketchy. 4) great staff! The gentleman at the front desk made sure I got booked for a shuttle to get back to the airport early in the am. Then he changed out the batteries in my tv remote. Other we’re out and about cleaning and trying to make the entrance less slippery from the rain and ice. 5) location wise, it would have been a 45-60 minute taxi ride to downtown area so I stayed in. I used Uber eats and order a bunch of local food to just hunker down for the night since the weather was cr*p. 6) my double Queen room was fine! Decent and comfy enough. Very clean bathroom and a good setup. Fridge and microwave, coffee and tv. The bed is fine, but I’m pretty picky with mattresses haha I felt safe in my room and the outlets in the lamp worked. Comfortable temperature. Breakfast starts at 6, but my shuttle will leave at 5:30 so I won’t get to try it. The overhead other guests in the lobby say breakfast was good!
128 Reviews