This hostel has self check in system where your information and key is left on a counter unattended for anyone to open see take. The front door is unlocked. I came in at 10:30 at night without a key. The day of check in I sent an email to the staff at 6:30 pm because there was someone in my bed. I tried to call but the phone rang not even a voicemail. I also texted. No response. So when I came back at 10:30 that night I asked the person to move which was a problem. Had the staff responded in a timely manner there would not have been a situation. To their credit they did move me to a large room after blaming me for the situation. Believe me I was dealing with a Goldilocks bully in my bed. I wish the staff would have been more responsive with my communication and handled it before I got there. N!n3+y d011@rs for a dorm room expected much better. The rooms are dated and dirty and poorly kept. The large room had stains on the carpet. Carpet had not been vacuumed. Freshly cleaned room still had spilled wine on the table. There are a large bathroom and a small bathroom for each gender. The large bathroom was clean the small one was gross. At 1:00 a.m. random people were on the couch. Unlikely they had a room. Was afraid for my safety. The beds were clean and comfortable. I just wish there was at least a responsive staff, a little bit more attention to detail, and security measures to protect our privacy and safety.