Hotel El Puerto by Pierre Vacances

Pros: The hotel location is perfect, so close to the beach and shops. The hotel was very clean and quiet generally, didn't hear any noise from other rooms or the outside. Meals were cheap but lots of options very close to hotel too. Suitcase storage available and a few different late check out options. Storage in the room was good. Maid service excellent. The shower was great. Lucky with room view - could see the beach from the side. The sky bar and pool area is nice but I didn't consider how windy it would be up there! Food blowing around (not the hotel's fault, just a side note for visitors weather dependent). Cons: Reception staff were generally a bit unhappy seeming, no "service with a smile", very much a state what you need and they'll do it but there was no particular good service about it. Except Yolanda(?) I think her name was at meal times in the resteraunt, she was very pleasant and worked very hard. Waiting for lifts was quite annoying at busier times, there were only 3 lifts for a 16 floor building. Limited bathroom privacy, just some frosted glass right next to the bed. Very small rooms, the food at breakfast and dinner was OK, had a few things I found inedible which isn't like me as I'm not fussy at all and the food was lukewarm at best. Canapés and some desserts not labelled. The beds were very hard and uncomfortable. The pool was very cold and quite far away from where our room was so not convenient.

Everything about this hotel is of high quality. I experienced two exceptions: During my visit, the rooftop pool was out of action. I don't know why but it had been prominent in the pictures and description of the hotel; And on the last day, I was publicly scolded for trying to open a door I didn't know was locked to store my luggage. That said, I'd highly recommend this hotel, especially for it's proximity to the sea, it's centrality in the town, and as a gateway to the surrounding areas.

Hotel is in a good beachfront location, 5-10 minute walk from bus and train station. Rooms are clean with daily housekeeping. Rooms do not have a kettle, only one english tv channel, which is a news channel. The bathroom consists of a sink within the room and a glass door with a toilet and shower behind it, no room to move! Apart from that we did have a pleasant stay.

Main attraction was rooftop pool and bar which we were told was closed due to renovation. Also extensive renovation meant that only 1 lift was operative so had to walk up and down from fofth floor