To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(171)
Positive reviews(170)
Reviews with photos/video(107)
Friendly staff(106)
Offers pick-up/drop-offs(40)
Great location(24)
Relaxing hot springs(23)
Tasty dinner(18)
Large rooms(11)
Secluded lake view(9)
Well designed(6)
Negative reviews(1)
Joshua Yin Chan
Standard Mount Fuji and Lake View Double Room with Terrace-Non-Smoking
Stayed in Oct 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Beautiful room with beautiful view. I can see Mt. Fuji in my room. Free shuttles provided towards train station. Meals are served with reasonable quality. Room is clean. With onsen. Recommend.
Valerie Kao
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Feb 2025
Couples
12 review
4.7/5
Amazing
Posted on Mar 5, 2025
Hotel provides free shuttle pickup at Kawaguchiko Station, just go to the Tourist Information Office and they will call for you. Breakfast and dinner are served well and delicious. Room has beautiful views of Mt. Fuji. After check out, hotel even help us to deliver our luggage to our next hotel ( in Kawaguchiko only). The only downside was the Onsen temperature was not hot and there’s no facial or body lotion provided.
Guest User
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Dec 2024
Family
2 review
1.0/5
Posted on Jan 31, 2025
My kids not allowed to enter the room
She very scared with the hotel staff!!!
I get so many charge!!
Fong Ting
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Very authentic Onsen hotel, great service hospitality and dinner set. Free parking for hotel guest. Lovely view in room to see the lake and Mount Fuji. 2 Onsen swapped day and night for men and women. Wonderful experience with tatami bed
AutumnLeaf
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in Apr 2024
Couples
8 review
4.7/5
Amazing
Posted on Apr 9, 2024
This is by far the best hotel I've stayed in Japan. Hospitality, cleanliness and food were perfect. Best value for a all-inclusive onsen resort by the lake.
Staff were friendly and attentive. From the time we arrived to the time we left, we felt welcomed and well taken care of during our stay. They received us from the carpark and got our baggage for us. When we left, they made sure to carry our luggage to the car.
Rooms and the guest onsen were clean, big and spacious, with propery air-conditioning and heating. It also has a good view of mount Fuji from the room balcony (though unfortunately it was raining for the 2 days which I was there)
The food was amazing as well, there were so many choices and we were left stuffed after both dinner and breakfast.
Would highly recommend anyone this all inclusive hotel if you have the chance.
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6/11
Selviana
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Nice room view and excellent service.
Get a free shuttle service to and from Kawaguchiko station.
Anonymous User
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in Mar 2024
Solo travelers
6 review
4.5/5
Great
Posted on Mar 28, 2024
The hotel location is really good and which was the only one I can found around the area when I book my trip. The visitor could call hotel for shuttle bus service at the information center of train station (turn right after exiting); the luggage could be delivered to station if you keep it at front desk and book a delivery service when checkout. Breakfast set is good and not too much but fine Japanese food. And I have the lucky to see mountain Fuji in morning from my lake view room.
Guest User
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Sep 2024
Family
7 review
4.5/5
Great
Posted on Sep 17, 2024
Their shuttle bus service helped us a lot in arranging our trip. Great service quality.
PRAEWRAT
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Fuji view from our room. Very nice location. Good onsen.
Yee Fung
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in May 2024
Travel with friends
52 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Excellent service. Free hotel shuttle to.and from the station. Great mountain and lake view from the hotel room. Breakfast and dinner was delicious. The onsen was free. Nothing to complain. Will definitely come back to this hotel on my next visit.
Guest User
Japanese-Style Room with Mt.Fuji and Lake View - Non-Smoking
Stayed in Oct 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 5, 2023
1. Stunning room view of Fuji mountain and Kawaguchi lake.
2. Excellent hotel shuttle and customer service - pick up and check in smoothly upon arrival at Kawaguchi Station, luggage storage at the hotel after check out and delivery back to the station.
3. Nice traditional Japanese set dinner and breakfast.
4. Large hot spring facilities with massage chairs available.
Guest User
Double Room with Mt Fuji and Lake View
Stayed in Oct 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Nov 2, 2023
Nice place, nice location and nice service! But food is kinda disappointing.
Guest User
Japanese-Style Room with Mt.Fuji and Lake View - Non-Smoking
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 11, 2023
I recently had the pleasure of staying at this hotel and I must say, it was an experience that exceeded all my expectations. From the moment I stepped into the hotel, I was greeted with warm smiles and a welcoming atmosphere that instantly made me feel at home.
The service was impeccable. The staff was not only professional and efficient, but also genuinely friendly and helpful. They were always ready to assist, whether it was providing directions to local attractions, arranging transportation, or accommodating special requests. Their attention to detail and commitment to customer satisfaction was truly commendable.
The rooms were spacious, clean, and well-equipped with all the necessary amenities. The bed was comfortable, the bathroom was spotless, and the Wi-Fi was fast and reliable. I was particularly impressed with the modern facilities, which included a well-maintained gym, a relaxing spa, and a delightful restaurant serving a variety of delicious cuisines.
What sets this hotel apart, however, is its reasonable pricing. Despite the high-quality services and facilities, the rates were surprisingly affordable. It's rare to find such excellent value for money, and I was thoroughly pleased with the balance of luxury and affordability that this hotel offered.
In conclusion, this hotel is a gem that offers a perfect blend of excellent services, top-notch facilities, and reasonable pricing. It provides a comfortable and enjoyable stay that leaves you feeling pampered without breaking the bank. I would highly recommend this hotel to anyone looking for a memorable stay
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World Jai
Japanese Style Room with Mt Fuji and Lake View
Stayed in Mar 2023
Travel with friends
18 review
4.5/5
Great
Posted on Mar 19, 2023
Excellent services provided by all polite and nice staff. This is a traditional style Japanese onsen hotel. The most competitive parts of this hotel are Mount Fuji’s view and onsen. Quite a number of attractions nearby.
6/10
Lou
Japanese Style Room with Mt Fuji and Lake View
Stayed in Feb 2023
Family
6 review
4.5/5
Great
Posted on Feb 25, 2023
Very nice hotel…
Not for the hotel environment but the very out standing service performance for all hotel staff. Also very good food provided. And the room view can see Mt Fuji and the lake, super chill!