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8.8/10
Very Good
GGuest UserI was in Buckhead area for a conference. And I booked this hotel to stay with a couple of friends. This hotel is new and modern. I accidentally went to a ”wrong” Hampton Inn which is down the street. When I came to the right Hampton Inn, I was very pleased with the service, the cleanliness and the modern vibe of the hotel. I would highly recommend this hotel if you're looking for a hotel in Buckhead area.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
GGuest UserMy husband and I booked this hotel for our first time in Atlanta. We wanted a hotel that was near a bunch of attractions while we were visiting a friend. I had no issues with this hotel except for the fact that when we asked for additional coffee cups and condiments for our room they kept telling us they ran out and couldn't help us. The coffee is supposed to be complimentary, but they kept telling us they would send someone to give us cups but no one ever showed up. Other than that, the room was cozy, nice and perfect for what we wanted. This was my fault, but I ended up picking a twin and we barely fit on the bed, but it was still comfortable.
The hotel itself is located about 15 minutes away from the Georgia Aquarium, World of Coca Cola and The Centennial Olympic Park. Highly recommend this hotel if you plan on seeing any of these or the stadium. Plenty of food nearby too!
GGuest UserThis Hotel is in a great Location. The front desk staff are meh. Not very friendly. The Breakfast is pitiful, sausage sitting in a pan full of grease, I know sausage is greasy, but I’ve never seen it served sitting in a pan full of greased. So not appetizing at all. The first day the French toast sticks were stuck together and half cooked. Fruit bowl never refilled. Charging $15 for that is insane!! I will say the Breakfast attendants are sweet and helpful. The parking is ridiculous, I have to pay $45 per day for an attendant to go park my car 50 feet away. That’s just taking advantage of people. I should be able to park my own car instead of being rushed out of my car trying to grab all my things, shopping bags, etc. Hallways are very loud throughout the night. Ghetto guests allowed to say the worst cuss words and talk any way they want to loudly in front of other guests and Children. I finally had to say something to this one girl. This is a family friendly Hotel as the Aquarium, Coke Museum, Centennial Park are all located within walking distance. Hotel staff shouldn’t let crap like this happen or continue. Good luck if you need towels, an extra blanket, or whatever, Housekeeping doesnt clean or replenish anything and that was on my third day. You have to call and ask for it, but the phone doesn’t work in the room and I had to use my cellphone to call the front desk. I had to go get it myself and the guy couldn’t get into the linen closet cause someone locked the door and they didn’t have a key. He had to go to an open room and get it from there, SMH. I paid over $200 a night to stay here and I’m very disappointed. Won’t be back. Will go stay at the overpriced, outdated, Westin instead and pay for an Uber to drive me and my family to where we got to go.
JjenwhiteMy husband and our son stayed here cause we always have a great stay at hoilday inn all over. I will start with the bad. First off, when we booked this hotel, it stated the breakfast is included while getting checked In. I saw a sign saying that you have to pay for breakfast and it's 9 dollars a plate. 😡so I asked the guy that was checking us in. Why do we have to pay 9 dollars for breakfast he said it's not in my reservation. That was false,. So he said we have to call ihg to inform them of this and I said NO you call cause this is your hotel not mine. Anyways I have never stayed at a hoilday Inn IHG and had to pay for breakfast (NEVER)..The good news is we slept good.. room was clean.
IInonge ChifukaCustomer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great.
The staff were friendly and very helpful.
BBeatrixurIt has free connection to the airport. From international arrivals there is a free bus to the domestic flight terminal, where you take the transfer to this hotel. The staff is very nice and they help you with whatever you need. The only worst point is that the rooms are run down and need maintenance.
SseanwangThe room is clean, close to the airport, the breakfast is very poor, the facilities are OK, it is an Indian hotel, the service is basically the same as in the United States, the quality is worth the price