Guest User
June 9, 2024
We have just come back from 7 night mother/daughter birthday trip to Reid’s. After reading a few of the reviews, I might suggest those mentioning it needs “updating” do not get it at all and would be best placed not returning. The service, the amenities, the food, the SERVICE (yep, I’ll say it again) are exceptional. Let me start with our room. It was the entry level room type and yet was amazingly large and comfortable - the Dyson hairdryer, amazing clothes steamer, bath products and mini bar (with complimentary soft drinks) were just amazing. We had room service on several evenings and that was amazing as well. The gardens on the cliff are famous for a reason, the swimming pontoon was like something from an Agatha Christie novel! People wanting something like a Four Seasons experience should look elsewhere if they don’t understand the rich history, ceremony and pride that Reid’s evokes. I also took exception to fellow guests who commented that it was a “rabbit warren”. Hardly! Level 5 has all the amenities such as the billiards room, boutique, and card room and this connects the old building with the new. It really doesn’t take long to find your way! Because hospitality is an ever-evolving beast, there were just three minor points to mention that would have made our stay perfect. The first is that I would have loved to have successfully ordered half a lemon for my smoked salmon in the morning. I tried a few times, and although lemons made it to my tea, limes were produced for squeezing. I didn’t want to make it a big deal so gave up after day two but that was a bit odd. Not a big deal obviously. The other two things are more minorly that it would have been nice to have light on the balcony in the evenings.. I think there are restrictions regarding changing the building facade so maybe some battery operated hurricane lamps would be a nice idea? My main disappointment was that for the amazing standard of hotel the TV in our room was not a smart TV and didn’t therefore have Chromecast.. it would have been really lovely to have watched some of my own content before bed as I had downloaded episodes especially to watch together. I guessed this wasn’t in high demand with other guests though and is only a minor point. All in all we had an amazing time and Reid’s is the first hotel in a long time I’d be open to revisiting (usually I like to keep exploring!) thanks for a very special week!