As per the title, but this is due mainly to the staff who were so friendly and helpful, they really made my holiday (I am considering returning this Christmas). Bellhop to take your bags to your room, the rooms are sizeable and very clean, I did have to ask for a kettle, but it arrived in 2 minutes. All rooms have a sea view. Facilities, as you would expect, gym, kids, and teens club. Food was extremely good, although the menu varied little. A couple of dislikes that didn't affect the enjoyment of my holiday, evening entertainment, and the wine. Oh, and Madeira is a beautiful, friendly island.