Guest User
December 1, 2023
On my first ever trip to the beautiful island of Madeira,I spent a week in November(17/11 - 24/11/23) at Hotel Duas Torres. Thoroughly enjoyable & relaxing- a week of Winter sunshine with temps in the mid 20's all week. I would highly recommend Hotel Duas - the hotel staff are very friendly,efficient and very customer service orientated.I had some initial difficulty with operating the electric hob in the apartment & this was sorted within minutes.On the penultimate day,prior to departure it was neccessary to print out our airline boarding cards & the hotel reception staff were extremely helpful & considerate when I was experiencing difficulties in this regard.There was one particular gentleman who worked a late night shift at reception & his Customer Service skills were gold star/world class - the very best I have ever experienced & a marvellous human asset to this hotel. This hotel is spotlessly clean & well managed.Fabulous large, furnished sun terrace to the rear with swimming pool/plunge pool with pool bar all overlooking the Atlantic Ocean.Shopping centre/supermarket across the road,good supply of small restaurants nearby & bus services to the centre(10mins to the centre) directly outside the front door. Based on hotel location/facilities/overall standards & in particular to the exceptionally good Customer Service standards by the hotel staff - I rate this hotel as a well deserved 5 stars !!