Swissôtel Resort Changbaishan Reviews

I had an excellent experience at Swissotel and would like to commend the staff for their outstanding service. Checking in late at night, 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 went above and beyond, insisting on carrying our luggage and escorting us to our room. The responsiveness via WeChat at all hours was impressive. Any issues we raised, with these 5 staffs that we encountered were promptly addressed, and resolutions were provided without delay. The breakfast offerings were comprehensive, featuring both Western and Chinese cuisine; however, it would be helpful to have forks, spoons, and water readily available. Despite the demagnetization issue with the key card, the staff, especially 刘基扬 and 王国琪, responded instantly to our messages and ensured a swift resolution. Overall, our stay was marked by exceptional service, and I want to extend special thanks to 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 for their commendable efforts. 在瑞士鲁能酒店的入住体验非常好，工作人员的服务很称职。在深夜与外国护照办理入住手续时，刘基扬、王国琪、刘畅、金学哲和段冰宇非常友善，并坚持帮我们搬运行李并护送我们到房间。我们没有国内手机号，他们还主动加了微信以保持更容易的沟通。高效响应令人印象深刻。我们提出的任何问题，都得到了及时回复与解决。包括在大半夜，有多需要的刘基扬和王国琪也及时送到我们房间里，其他三位也很及时的替我们我们与相关人士联系。 酒店早餐选择丰富，中西式都有，如果能提供叉子、勺子和水的话会更完美。尽管房卡经常问题，但我遇到的那些工作人员，都能确保问题迅速解决。总的来说，体验到了瑞士鲁能出色的服务，得特别感谢刘基扬、王国琪、刘畅、金学哲和段冰宇。让我对这个酒店和中国人的印象十分好。

The room was not clean enough and lack of maintenance, pungent cigarette smell from towel and cigarette buds found at door step of the chalet room, staff was nice and keen to help, view was good.

The room that assigned supposed to be 1 queen bed and 2 single beds, yet we were assigned to 2 queen beds. The staff did help to change to the room we're requested. But the room that assigned to us were at the rear corner, so we choose to still stayed at the 1st room they put us in. The water were flooded inside the shower due to inbalance floor inside the shower and everytime we are showering the water will leak to outside the shower room.

A good place to spend holiday with your family 💙 very helpful and caring stuff 💙 breakfast really very tasty 💙beautiful view from the window 💙near have Ski Field. Take the mini-train for 5 minutes. Depart from the hotel every 10 minutes 💙 Very warm and warm floor💙💙💙💙💙💙 💙clean room very good 💙 You can rent clothes in the hotel lobby. 💙 Like it! We want to come here again next time. This is very great and magnificent!

Great location, right next to the ski hill. Staff were super helpful. Would wish for a bit more variety for food options because if you leave the resort there really isn’t anything close. There’s shuttles you can take to go to nearby attractions. Wish there was a jacuzzi and a nice bar to go in the evening to have a drink;) but hey you can’t have everything .

Andy ZHOU (the person who took charge of us) was just fantastic! He welcomed us and showed us around the resort... gave us his wechat and every-time we needed something, he was available. It was simply great to have his help. Globally, we were delighted with the stay at the hotel. The only thing to note is that the ski slope are more for beginners. there are few and they are not very high. Other than that the stay was just great thanks notably to Andy !!!

The service is very good. The concierge, front desk, western restaurant and guest room all the staff have warm and welcoming smiles. The hotel's small balcony has a vast view and makes you feel comfortable. The children are also very happy to feed the deer

I took my children to the nature trip of Changbai Mountain and chose the Swissotel Changbai Mountain. The location is good, the surrounding natural environment is good, and the scenery is very beautiful [rose]. The room is clean and very comfortable to live in. The most worth mentioning is the hotel's meticulous service. Xiaohan, the butler of the concierge department, added my WeChat one day in advance to inquire about the arrival time, room requirements, etc. If I have any questions, I will send him a WeChat reply in time [strong]. I feel at home. There is also Jin Hui at the hotel front desk. The service is also super good, and the breakfast is also very delicious. I look forward to breakfast every day. There are also silly roe deer in the yard, which the children like very much. Overall, it is great. I will come again next time and I am very satisfied! [rose][rose][rose]

I had a very happy stay at Swissotel. Li Yaokai from the concierge department added us on WeChat in advance to ask about our needs and arranged a room on a high floor with a good view. Liu Yang and Yu Ying from the front desk were very enthusiastic in checking us in. I felt the hospitality of the Northeast. Although it was the off-season, I had a very happy stay. I hope to come to Changbai Mountain again if I have the chance.

Hygiene: The room is tidy and the floor is clean Facilities: This time we came here during the off-season, many facilities were not open, you can feed the animals for 25 yuan per serving Service: The service staff helped with the luggage and responded to the needs in a timely manner

The package we purchased included a twin room with skiing privileges and upgraded us to a suite. The room was very clean and the service was very good and polite. They basically responded to all requests and it was also very close to the ski resort. There isn't much for breakfast, but it's enough. The coffee is particularly good. There were not many people skiing in the last ski season from March 6 to March 9. We had a lot of fun skiing and there was a heavy snowfall. There is also a 20% discount on meals at the hotel. Very cost-effective and will come again next year

Luneng Swissotel Villa is the most correct decision in this trip to Changbai Mountain. Especially when I went out with my children, it was my first time to see snow in the Northeast. When I came out of the villa, I saw a large area of ​​clean and thick snow. The balcony of the room was very large, and I could see the beautiful snow scene from the balcony every morning. The taxi call came in a timely manner, and there was no half-hour wait as mentioned online. The included benefits are pretty good, especially the hot springs, which actually include outdoor hot springs in the snow. It was a bit unpleasant when I checked in. I chartered a car from Yanji and paid 1,300. I just wanted to check in early. I arrived at 2:30. I was told that I can't check in until 3 o'clock. This is normal. However, I kept saying that the room was not cleaned well. I arrived at 3 o'clock. We were allowed to go to the villa after half a day. Those who arrived later than us checked in earlier than us.

The first time I came to Changbai Mountain, I chose Luneng Switzerland. The room was large, clean and tidy. The room has floor heating and no central air conditioning. Each room has a separate air conditioner. There is an electric water heater for bathing. Please pay attention to water consumption. The deer in the yard are fed carrots for 25 yuan each. Breakfast felt too simple and average. There are many restaurants in the park, but the taste is average. Each room in the children's club can play for free for one hour every day, and there is no rush when there are not many people. There are many ski trails in the ski resort, and you can use your ID card to exchange for a snow pass, which is very convenient, but the instructor is a bit expensive, haha. Overall it's okay

It was my first time to come to Northeast China, my first time to Luneng Resort, my first time to stay at Swissotel, and the overall experience was great! Especially the service of the hotel staff, who are on call 24 hours a day and can pick you up wherever you want to go in the resort. Every reception is very warm, polite and very considerate! In particular, the staff who received us, Li Lijiao and Liu Chang, were very proactive in helping us solve our problems. Come back next time if you have a chance!