Rite Hotel (Fuzhou West Lake Park)

Rite Hotel (Fuzhou West Lake Park) Reviews

Rite Hotel (Fuzhou West Lake Park)

475-8 West Second Ring Road North, Gulou District, Fuzhou, Fujian, ChinaView Hotel Details
Rite Hotel (Fuzhou West Lake Park)
Rite Hotel (Fuzhou West Lake Park)Rite Hotel (Fuzhou West Lake Park)Rite Hotel (Fuzhou West Lake Park)
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Rite Hotel (Fuzhou West Lake Park) Guest Reviews

4.6/5
Very Good
874 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(874)
Positive reviews(835)
Reviews with photos/video(252)
Delicious breakfast(107)
Many amenities(76)
Friendly front desk staff(76)
Convenient parking(51)
Close to metro(24)
Well designed(22)
Awesome gym(17)
Convenient public transportation(15)
Negative reviews(39)
Capybara Puppy
Superior Suite
Stayed in Jun 2024
Couples
9 review
4.0/5
Very Good
Posted on Jun 30, 2024
I extended my stay because of the hotel’s excellent location. A bit of noise from the road traffic but not really noticeable. The room was clean; the housekeeping staff are outstanding - very service oriented. The size of the suite room is ok - not exactly very big but enough space. There’s a small gym in the hotel which is a plus point for me.
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 1, 2024
Room is OK, with a slight smell of smoke. what could be improved is to help hotel guests to arrange taxi service. It is the first time I heard from a hotel at this level that such service could not be arranged. Not all hotel guests have local phone number for hiring taxi or cars on mobile apps.
Response from Property: Dear guest, we sincerely appreciate you sharing your stay experience. We deeply apologize for the slight smell of smoke in the room. We will take immediate measures to ensure that such situations do not occur again.Regarding the taxi arrangement service, we attach great importance to your feedback. We are striving to improve our service to better meet the needs of guests. We will consider collaborating with local taxi companies to provide more convenient transportation arrangements for guests.Meanwhile, we will strengthen communication with guests and clearly inform them of the services and facilities we provide. Regarding the issue you mentioned that not all guests have local phone numbers, we will seek solutions to provide better assistance.Once again, thank you for your feedback. We will take it seriously and make efforts to improve to ensure that every guest can have a satisfying stay experience.
Anonymous User
Deluxe Queen Room
Stayed in Apr 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 3, 2023
Got all the essentials covered, relatively good location.
Guest User
Executive Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 28, 2024
goood
Guest User
Superior Queen Room
Stayed in May 2024
Other
2 review
5.0/5
Outstanding
Posted on May 11, 2024
Accompanying my lover to an interview, I booked this hotel online. It is close to the interview location. The lobby is bright and the floor layout is easy to find a room. There is no odor when you open the room, the floor is clean, and although it is close to the road, there is basically no noise. The service is considerate, equipped with a laundry room, gym, robots delivering items to the room, etc.
Original TextTranslated by Google
Response from Property: Finally I waited for you, and fortunately I didn't give up. Looking at this heartwarming evaluation, I feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing more perfect services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is in a great location, within walking distance to the Three Lanes and Seven Alleys of West Lake. The hotel also offers free parking and is about 500 meters from the subway entrance. The facilities are complete, there is a gym, and the delivery of children's toothbrushes and slippers is very user-friendly.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support of Xiaorui. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We look forward to your visit again!
chenjihang
Executive Queen Room
Stayed in Apr 2024
Business travelers
43 review
2.7/5
Posted on Apr 25, 2024
I don't understand why Ctrip gave it four stars. To be honest, parking is inconvenient, the location is hard to find, the room decoration and breakfast are similar to Hanting and 7 Days Inn, but the room rate is twice as high. The overall evaluation is that it is not cost-effective.
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for your support of Xiaorui. We always believe that a good reputation must be based on the most sincere satisfaction of the guests. Your valuable opinions are very important to us. We are deeply sorry for the problem you mentioned. If you encounter this situation next time, please call "0" to our switchboard colleagues, and we will immediately assign a specialist to solve this problem for you. We will also immediately conduct a special inspection of the guest room facilities and equipment, implement rectification plans and carry out targeted rectification actions, and strive to provide guests with the best service and stay experience. Thank you for staying at the Rui Te Hotel and taking your precious time to tell us your problem. We will feedback to the front desk. Thank you again for choosing to stay at the Rui Te Hotel. I hope that this experience will not affect your usual trust in us. Sincerely look forward to your visit again to witness our growth and progress!
Guest User
Superior Queen Room
Stayed in Apr 2024
Business travelers
10 review
1.3/5
Posted on Apr 19, 2024
I strongly suspect that the good reviews of this hotel are fake. But it hurt me who trusted reviews to choose hotels. As a result, my entire stay experience was terrible, which affected my work status the next day and affected the completion of the task. The attitude of the waiter was completely cold. The hotel equipment was cheap, there was not even a USB plug, and the light switch was only at one end of the bed. The breakfast dishes were simple and cheap. The coffee was brewed with cheap coffee powder, and a layer of coffee powder was precipitated under the coffee pot, and the coffee tasted completely without coffee. The whole restaurant was crowded and messy. There were few dishes, and it felt like everyone was fighting for it. The soup noodles I ordered were taken away by other guests. The same thing happened in the self-service laundry. The clothes were put in the dryer to dry, but when I went back to get them, I found that the clothes were still wet and were put in the basket by someone, and the dryer was occupied. I called the front desk in the morning and asked them to deliver the dry clothes to the room, but the waiter refused and asked me to go to the laundry room to get them myself. In order to suck up a few pieces of clothes, I ran upstairs and downstairs a total of six times. Living in this hotel is not good for food and accommodation, but it makes me angry.
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6/7
Response from Property: Dear customer, hello! Thank you very much for choosing and staying in our hotel. Xiaorui is deeply sorry that the environment, facilities and rooms of our hotel did not meet your expectations! Three hours after you checked in that day, you came down and told us that the children in the next room were a little noisy and wanted to check out. We applied to our superiors to help you check out for free, but you changed your mind and did not want to check out. Then we upgraded your room type and took you to see the room, facilities and equipment. After you were satisfied, we changed your room. Our dishes are rich and many guests like them. You can't just take one or two dishes and say that our breakfast is simple. You said that your clothes were wet and were taken out of the dryer by other guests. Because we are self-service laundry and provide free laundry and drying for guests, our duty manager communicated with you at the first time to let our service help you wash and dry again, but you disagreed. Later, you took it to wash and dry by yourself, and after washing, you asked the waiter on the floor to help you take it. Because there were two baskets of clothes, I wanted to confirm with you which basket was your clothes. You hung up the phone directly and refused to communicate with us.
JJ BBH Vdexiaokeai
Superior Queen Room
Stayed in Mar 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Facilities: The bathroom is separated into wet and dry areas. I changed hotels overnight. Thanks to Ctrip for helping me adjust. Thanks to this hotel for upgrading my room. It was very considerate. Hygiene: Very good. There were no bugs or dust during the rainy season. Environment: Nice environment. Service: Very good and enthusiastic service attitude.
Original TextTranslated by Google
Response from Property: Finally I waited for you, and fortunately I didn't give up. Looking at this heartwarming evaluation, I feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing more perfect services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Guest User
Executive Queen Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The room is very good, clean and tidy, with a dry and wet separated toilet, good ventilation, soft bed, very comfortable and quiet sleep at night, and good soundproofing. I especially want to praise the breakfast, which is really amazing, with a wide variety of varieties, various pasta, and a lot of dishes, as well as various snacks and small cakes. I really don't know what to eat, I want to eat everything [色], it's really great [强][强][强][强]
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for choosing Xiaorui. Our aim is to provide every guest with consistent high-quality services to meet your expectations. I believe that with your support, we will continue to improve the quality of our services to ensure that every trip and stay of yours is an unforgettable experience. We sincerely look forward to your visit again!
Guest User
Executive Queen Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The hotel rooms are reasonably laid out, with full use of space. They are spacious and comfortable, with high comfort furniture, soft and spacious beds, complete and high-quality bathroom facilities, and toiletries. Showers, washbasins, etc. are clean and tidy, making people feel comfortable. The air conditioning has excellent cooling and heating effects, and the network connection is fast and stable, which is a great convenience. The breakfast served in the restaurant is rich in variety and authentic in taste. In summary, this hotel performs well in all aspects, whether it is hardware facilities or software services, it is satisfactory.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to Xiaorui. Xiaorui always believes that a good reputation must be based on the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trips or travel! Sincerely look forward to your visit again!
Guest User
Executive Queen Room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Beautiful environment, good location, convenient transportation, 500 meters away from the subway, two bus stops at the door, and free parking. The facilities are also very user-friendly, the network has a good high-speed signal, the room is comfortable and sanitary, the hot water is relatively large, and the room facilities are very new. The breakfast variety is rich and the service attitude is very good. Overall, it is a very satisfactory experience with great value for money!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at the Reit Hotel (Fuzhou West Lake Park Branch). Your affirmation is the driving force of our efforts, your satisfaction is the purpose of our service, and we look forward to your next visit~~~
Guest User
Executive Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The room was very satisfactory, clean, tidy and comfortable; I was particularly impressed by the front desk staff, who were enthusiastic and thoughtful at work, and had a kind attitude; the room cleaning aunt was also very polite, and made the room very tidy and comfortable every day! The hotel is not far from Sanfang Qixiang, you can just walk there by navigation, call a taxi at the starting price, or take the subway, which is only two stops away, very convenient.
Original TextTranslated by Google
Response from Property: Finally I waited for you, and fortunately I didn't give up. Looking at this heartwarming evaluation, I feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing more perfect services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Anonymous User
Executive Queen Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The hotel facilities are relatively new. Whether it is air conditioning, TV or other electrical equipment, they all run smoothly, ensuring the comfort of guests. The hotel provides very fast network connection speed, which can be easily handled for office or entertainment, which is satisfactory. The bathing facilities are of high quality, the faucet water flows smoothly, and the water temperature is suitable, providing guests with a comfortable bathing experience. The breakfast is rich in variety, with all kinds of Chinese and Western breakfasts, and the taste is diverse, meeting the taste needs of different guests.
Original TextTranslated by Google
Response from Property: Finally I waited for you, and fortunately I didn't give up. Looking at this heartwarming evaluation, I feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing more perfect services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Anonymous User
Executive Queen Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 4, 2024
This hotel is a good choice for accommodation. The location is excellent, the surrounding transportation is convenient, the rooms are also beautiful, and the facilities are complete, equipped with smart TV, free, high-speed WiFi, etc., especially the beds are very comfortable. The waiters are kind and friendly, which makes people feel the warmth of home. The hotel also provides a rich buffet breakfast with a variety of food for you to choose from. It is really a pleasure to stay here!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your five-point praise! Xiaorui will continue to work hard to give you the most comfortable experience, welcome to visit next time! I wish you a happy life and everything goes well!