Protea Hotel Gaborone Masa Square
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Rooms and Guests
1 room, 2 adults, 0 children
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Protea Hotel Gaborone Masa Square
Health Protected
Masa Square New Cbd, Cnr 1st &, Western Commercial Rd, Gaborone, South-East, Botswana
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A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This upscale hotel is 1.8 mi (2.9 km) from Gaborone Government Enclave and 2.1 mi (3.3 km) from National Museum.Show More
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3.9/5Good·Cleanliness: 3.9
All 37 Reviews
Amenities
Golf CourseOutdoor Swimming PoolSpaMassage RoomFitness RoomPublic ParkingFreeAirport Pick-up ServiceFreeAirport Shuttle ServiceFreeBarNightclub
All Amenities
Surroundings
Airport: Sir Seretse Khama International Airport
(14.4 km)
Landmarks: New Capitol Cinemas - Masa
(<100m)
Landmarks: The Three Dikgosi Monument
(920m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Twin Room with City View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
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12
Queen Room with City View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
28
Club Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
16
City View Suite: King Bed with Sofa Bed
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
11
Apartment, 1 King, Sofa Bed, City View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
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Guest Reviews(37)
3.9/5
Good
Verified Reviews- Cleanliness3.9
- Amenities3.9
- Location3.9
- Service3.9
AI SummaryAn AI-summarised snapshot of real guest reviews
Guests enjoyed the property for its exceptional service, friendly staff, and value, including complimentary room service and airport shuttle. Its central location is convenient for shopping, dining, and accessing attractions and transportation.
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Helpful
Not helpful
Guest User
December 5, 2023
サービス、ロケーションは満点。外食、買い物に外に出ずに移動できる。観光名所もあり、観光客も多いが、混みすぎることもない。いずれにおいても最高レベルのホテル。
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Tobin
February 7, 2024
Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.
Manojkumar
January 22, 2024
The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.
Guest User
January 13, 2024
Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.
Guest User
January 11, 2024
The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.
Guest User
November 25, 2023
Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes. After 2 calls where I was promised my food was being plated and it still didn’t arrive, I tried to call room service to cancel the order. As no one was bothering to answer the phone at this point, I called reception to explain the situation and cancel the order. The receptionist was totally unbothered… Not somewhere I would recommend. Service appalling and noise does not make for a very satisfying stay.
David E. G.
August 18, 2023
Excellent service and easy parking
Guest User
October 12, 2023
Although the rooms are large, there is no service. It took three phone calls to reception to arrange a set of towels during my three-night stay. After the first night, there was no hot. No matter how many times I went to the front desk to report it, nothing changed. Very depressing!
Godfrey
July 6, 2023
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 06:00–11:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Full English/Irish, Gluten-free, Vegan, Vegetarian
StyleBuffet, Boxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.9/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2012
- Renovated: 2012
- Number of Rooms: 180
A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This upscale hotel is 1.8 mi (2.9 km) from Gaborone Government Enclave and 2.1 mi (3.3 km) from National Museum.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
For lunch or dinner, stop by Don Carlos, a restaurant that specializes in Mediterranean cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
For lunch or dinner, stop by Don Carlos, a restaurant that specializes in Mediterranean cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Services & Amenities
Most Popular Amenities
Golf Course
Outdoor Swimming Pool
SpaAdditional charge
Massage Room
Fitness Room
Public ParkingFree
Airport Pick-up ServiceFree
Airport Shuttle ServiceFree
Bar
Nightclub
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public Areas
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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