Tlotlo Hotel & Conference Centre

"Horrible service, not clean. They couldn’t find my booking when I arrived  and also the hotel is closing down in 2 months so we were the only guests there."

Peermont Walmont at the Grand Palm, Gaborone

"Worst hotel ever. Didn't even let me know how much it costed until I showed up and it costed.. 32,569 THOUSAND dollars. This place isn't even WORTH or LOOKS like 32,569 THOUSAND dollars. It looks like a ran down school that they turned into a hotel. Never coming back."

The Grand Aria Hotel and Conference Centre

"Thank you for your response. I find it interesting that instead of addressing the more serious concerns, like the mould in the shower and lack of privacy due to the damaged curtains, you chose to focus on disputing whether I asked for basic necessities like a plug and a blanket. This response suggests that you’re okay with those cleanliness and privacy issues, which should have been your first priority as a hotel. To clarify, I did visit the front desk to request a plug because the phone was not working, and I was told none were available. I was even offered the option to purchase one at my own expense, which I declined. It’s disappointing that instead of owning these shortcomings, you chose to deflect the blame onto your guest. Lastly, basic amenities like blankets, plugs and a functional safe should be in place before a guest arrives, regardless of the hour. I hope you take this feedback seriously and work on improving the overall guest experience, especially in areas that directly impact comfort and safety. Please refrain from misrepresenting the situation. I gave an honest review based on what I encountered during my stay - exactly as you requested. "

Triple Palms Bed and Breakfast

African Home Hotel

"The hotel is perfectly located in Gaborone, close to all the major places and sites worth seeing in the Capital. A walking distance to the Three Dikgosi Monument and Fields Mall. I liked this convenience that the hotel offered. The hotel also has plenty of rooms, over 14 and has a Spa, conference venues and a restaurant. There is also a pool inside and the main entrance is guarded with security personnel. Upon arrival, I was warmly welcomed by a gentleman named Sebalo, who also adjusted my booking to a room that he recommended, has better Wifi connectivity, to which I agreed. I appreciated this as the Wifi in the Kgosi room was good during my stay. I also liked that I had covered parking, which I didn't need to pre-book, located close to the room. I also had a decent breakfast for all the days here, prepared promptly and with care by a lady called Violet. I welcomed this value for money aspect to my stay. She was very friendly, warm and tried by all means to vary the breakfast options and presentation on all three days which I appreciated. The room was spacious, had adequate lighting, Aircon, LCD tv, coffee station and kettle and enough mirrors all round. There were also enough bins in the room, an extra blanket and the bedding was clean. There was a desk and chair, which ensured that I could spend some time catching up on my reading in the room. There was no safe and I had to arrange my own twin plug, which was not an issue. The toilet was separate from the shower which I liked and there was shampoo available. Clean towels were on offer, regularly.replaced and room service was offered. The hotel was peaceful and I did not experience any major distractions. I also liked that I paid once I got to the hotel and that no deposit was withheld. Where I think the hotel could have scored more for me was in the following - there was no info-welcome sheet in the room that orientated me to the rules of the hotel, wifi password, breakfast times, lunch or dinner, important emergency numbers and nearby sites worth seeing for instance which is common in most hotels. I had to ask many of these and Sebalo was of assistance. I feel that the hymn sheet would have made it much easier. I found a booklet about sites to see in Gaborone close to the reception area, which I only saw and made use of during breakfast. Those booklets can be placed in the rooms as a suggestion. The bed was not comfortable at all for me and there were some small insects here and there in the room which was not pleasant to see. This is where the hotel dropped points from me. I believe that if the hotel works on these few items, it could do better. However, the service I received from Sebalo and Violet, together with the convenience of the location, shaded parking, breakfast and good wifi in the room, made the stay decent overall. "

Tlokweng Rose Garden Guesthouse

Regent Select Hotel

"Arrived on a Thursday & the most annoying thing was how my surname was spelled incorrectly! Even after trying to correct them, they kept on calling me with a wrong name. Secondly, they gave me a room which door couldn't open unless a special key is used, why was it not checked 1st? As if that's not enough while out, i was moved to a different room with a smelly bathroom!"

Room50Two

"Very clear and comfortable, great location, easy access to Jack Gem, Very friendly and helpful stuff"

Phakalane Golf Estate Hotel & Convention Centre

"Our 2-week stay at Phakalane Golf Estate Hotel was like home away from home. The setting is beautiful and private, the property is secure, and the accommodations are nicely appointed. The staff are second to none. EVERYONE was caring and very accommodating to requests. The manager is very generous and regularly checks on the needs of guests. We ate at the two restaurants throughout our stay and enjoyed the meals. We found it most helpful to inquiry as to how foods are prepared before ordering. There is shopping and restaurants nearby, as is the airport. The estate is quiet and serene. There are a few different styles of rooms that will accommodate any request. We loved having 2 bathrooms! The hotel was very clean and well-kept, Even areas that presented aging. The rooms are very clean and we found the housekeeping staff to be top notch. If you are a golfer, the greens are spectacular. My family looks forward to returning."