Hampton Inn & Suites Gainesville-Downtown

It was very nice

Great location. Dated rooms. Not properly cleaned on arrival. Way overpriced.

Loved the place, stay, and staff. The blocks surrounding were nice, but once a few blocks away very rundown and shady.

Rooms are huge, comfortable and super clean

Excellent hotel. Clean, fairly quiet given it’s in a central location with lots of bars/restaurants, and nice lobby bar with late night food options down stairs. You can even find fee parking in the street overnight. The free breakfast was also quite good with lots of options.

As a seasoned traveler, I’ve come to expect a certain level of understanding and flexibility from hotel establishments, especially in unforeseen circumstances. Unfortunately, my recent experience with this hotel during a UF group event starkly contrasted these expectations, highlighting a concerning disregard for customer centricity and service integrity. I had to cancel my reservation on the day of arrival due to an unexpected family illness. Aware of the usual protocols and with time being of the essence, I reached out to the hotel staff at 4 PM, hoping for some understanding or at least a humane approach to my predicament. My interaction with Tim, however, was anything but accommodating. His demeanor was brusque, and his insistence on pointing out the timing of my cancellation. I guess Tim only gets sick in the mornings before 12pm. Despite my efforts to explain the urgency and explore alternatives (like transferring the room to another group member), Tim hung up on me, leaving my request mid-sentence. Following this, I immediately called back, spoke to another staff member who assured me that my reservation would not be canceled. Contrary to this assurance, I later received an email stating that not only was my reservation canceled, but my credit card was also charged. This experience was not just disappointing but also alarming. It reflects a rigid adherence to policy over customer care, and a failure to communicate clearly and effectively within their team. For a hotel that likely prides itself on service, the lack of empathy and the direct contradiction of their staff’s assurances are red flags for any future guests, especially those who may face unforeseen challenges. Advice to potential guests: AVOID THIS HOTEL AT ALL COSTS! In a city that hosts countless visitors for university events, one would expect hotel establishments to excel in hospitality and flexibility. Sadly, this hotel misses the mark spectacularly, prioritizing policy over people during critical times when compassion is most needed.

We used to stay at this hotel for football seasons - and stopped about 6-7 years ago when we chose to stay in the RV lot for home games. We loved this place and raved about the management, and employees. We were some of the first guests when this hotel opened and had very fond memories of the exceptional staff! I needed to book a room for one weeknight while in town for a UF meeting and automatically chose the Hampton inn downtown. We arrived later on (9:30 pm) and were essentially ignored by the valet. Next, as a Diamond member, I asked the front desk employee if there were any upgrades available. The very short answer “no”. No welcome. No thank you for being an Honors Member. No acknowledged of diamond status. No water. No nothing. Sorry to have been a bother. The room was fine. In need of updating but fine. The breakfast was fine. Stays like this make me wonder why I remain loyal to Hilton.

Hotel, nothing memorable. 30 US Parking.

Exceeded my expectations, as expected!