Skybay Hotel Gyeongpo

Skybay Hotel Gyeongpo Reviews

Skybay Hotel Gyeongpo

476 Haean-ro, Gangneung-si, Gangwon State 25460, South KoreaView hotel details
Skybay Hotel Gyeongpo
Skybay Hotel GyeongpoSkybay Hotel GyeongpoSkybay Hotel Gyeongpo
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Guest Reviews of Skybay Hotel Gyeongpo

9.1/10
Great
877 review
Verified reviews
Location9.5
Amenities8.7
Service8.8
Cleanliness9.2
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All reviews(877)
Positive reviews(844)
Reviews with photos/video(317)
Nice sea view(117)
Clean pool(110)
Great swimming pool(110)
Has an infinity pool(53)
Parking difficult(32)
Close to beach(25)
Stayed multiple times(14)
Highly recommended(9)
Negative reviews(33)
Kikiyoyoyo
Deluxe Double Room With Lake View
Stayed in Mar 2026
Family
24 review
7.7/10
Good
Posted on May 6, 2026
The location is decent, making it convenient to get around. Overall, it's a good value for money, especially if it's not a holiday. At just over 400 a night, it's pretty good. The food, however, wasn't very impressive; it wasn't particularly tasty, and there's a seafood street just behind the hotel.
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Anonymous User
[3 Pax] Low Floor Deluxe Twin Room (Jacuzzi Not Accessible)
Stayed in Feb 2026
Family
10 review
8.5/10
Very good
Posted on Mar 31, 2026
Hotel located near beautiful beach and lake, many restaurants nearby. Front desk and concierge staff were not very friendly.
Response from Property: Dear Guest,Thank you for choosing Skybay Hotel Gyeongpo and for sharing your valuable feedback.We are pleased to hear that you enjoyed our location near the beautiful beach and lake, as well as the variety of nearby restaurants.However, we sincerely apologize that your experience with our front desk and concierge staff did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments, and we will make every effort to improve our service to ensure a more welcoming and attentive experience for all our guests.We truly appreciate your comments, and we hope to have the opportunity to provide you with a better stay in the future.Thank you.JongSub Lim,Concierge Supervisor
Andopando
Deluxe Double Room With Lake View
Stayed in Feb 2026
Couple
4 review
9.0/10
Great
Posted on Mar 6, 2026
SkyBay Hotel was great! It's changed it a lot over the past couple years. They have automated check-in now and the selection of cafes and shops in the lobby are very convenient and and open till late. The arcade is tons of fun! Visitors have the option of using the Infiniti pool and sauna for an additional fee. The staff is helpful, and the room is clean and comfortable. However, in winter you are unable to adjust the temperature of your room. The views are incredible from skyBay Hotel. No wonder they pick this location for the drama business proposal! We had a great time!
Response from Property: Dear Guest,Thank you very much for sharing your wonderful feedback about your stay at SkyBay Hotel.We are delighted to hear that you enjoyed the convenience of our automated check-in system, the variety of cafés and shops in the lobby, and the fun arcade facilities. It is also great to know that you found our staff helpful and the room clean and comfortable. Your kind comments about the incredible views mean a lot to us as well.We appreciate your note regarding the room temperature during the winter season. Due to the central heating system in operation during colder months, individual temperature control can be limited, but we will certainly take your feedback into consideration as we continue to improve our guest experience.We are very happy that you had a great time with us and hope to welcome you back to SkyBay Hotel again in the near future.Warm regards,Concierge Supervisor,JongSub Lim
Guest User
[2 Pax] Executive Twin Room Ocean View
Stayed in Jan 2026
Family
19 review
10/10
Outstanding
Posted on Feb 24, 2026
The hotel felt really upscale, a true sea-view room. Downstairs, there's a seafood street, and you can even set off fireworks on the beach – it's incredibly romantic, with half sea and half lake. The only downside was the hotel's swimming pool; the indoor one wasn't heated, so it was freezing when I got in. The outdoor hot spring pools were too crowded. Everything else was great.
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Response from Property: Dear Valued Guest, Thank you for choosing to stay at Skybay Hotel Gyeongpo and for taking the time to share your experience. We are delighted to learn that you enjoyed our true ocean view rooms and the hotel's unique scenery, which offers views of both the sea and the lake. We are also honored that the nearby seafood street and beach fireworks added romantic memories to your trip. Regarding the pool issue you mentioned, we sincerely apologize. The indoor pool was not air-conditioned, making it feel cold, and the outdoor hot spring pool was crowded, causing inconvenience. We have forwarded your valuable feedback to the relevant departments and will strengthen temperature management and on-site order maintenance to strive to provide a more comfortable environment for our guests. Thank you again for your positive feedback and suggestions. We look forward to serving you again in the future and providing you with an even more perfect stay. Concierge Supervisor, JongSub Lim
Guest User
Deluxe Double Room With Lake View
Stayed in Jan 2026
Couple
7 review
9.0/10
Great
Posted on Apr 17, 2026
It's a great location, easy to drive to this hotel. Very clean too. Had a great stay indeed!
Response from Property: Dear Guest,Thank you for your kind feedback.We are pleased to hear that you enjoyed our convenient location and cleanliness.We truly appreciate your comments and look forward to welcoming you again.Concierge Supervisor,JongSub Lim
Travel maker 13
Deluxe Double Room With Lake View
Stayed in Jan 2026
Couple
52 review
6.5/10
Posted on Feb 17, 2026
Also good location and my room was overlooking view of the lake.  The check in took a long time and too many people at the lobby due to the check in machine was out of order.  Also too many people using the elevator and it should be improved somehow.  I don’t think I will come back for this hotel especially during peak season. There are many shops including twosome place and bhc checking and CU convinient store inside were convenient though.
Response from Property: Dear Travel maker13 Guest,Thank you very much for choosing Skybay Hotel Gyeongpo and for sharing your valuable feedback with us.We are pleased to hear that you enjoyed our convenient location and the beautiful lake view from your room. We are also glad that the on-site facilities such as A Twosome Place, BHC Chicken, and CU were helpful and convenient during your stay.However, we sincerely apologize for the inconvenience you experienced during check-in due to the self check-in machine being out of order, as well as the congestion in the lobby and elevators. We fully understand how frustrating this must have been, especially during peak season, and we are truly sorry that it affected your overall impression of your stay.Your comments have been shared with the relevant departments, and we will continue to review our procedures and operational flow to improve efficiency and minimize guest inconvenience during busy periods.We regret that your experience did not meet your expectations, and we truly hope you might consider giving us another opportunity to provide you with a more comfortable and seamless stay in the future.Thank you once again for your honest feedback.Sincerely,Concierge Supervisor,JongSub Lim
Kaijen
Executive Double Room With Ocean View
Stayed in Oct 2025
Other
8 review
10/10
Outstanding
Posted on Nov 18, 2025
Reception kindly arranged the corner room, which offered stunning lake and ocean views in the morning. Easy access to the beach and a convenient store.
Response from Property: Dear kaijen,Thank you very much for choosing Skybay Hotel Gyeongpo and for sharing your valuable feedback with us.We are delighted to hear that you enjoyed the corner room with beautiful lake and ocean views, as well as the convenient access to the beach and nearby facilities.Your kind words regarding our reception team are truly appreciated and will be shared with our staff.We sincerely hope to welcome you back and provide you with an even more memorable stay in the future.Warm regards,Concierge SupervisorJongSub Lim
Guest User
Deluxe Double Room With Lake View
Stayed in Apr 2026
Solo traveler
10 review
8.0/10
Very good
Posted on May 11, 2026
The hotel room was clean, big and comfortable. I had lake view. The hotel is located near the lake, the beach and restaurants as well as convenience stores and bus stops. Gangneung Coffee Street is a bus drive of 15 minutes away. However, I was shocked when the staff informed me about the admission fee for the swimming pool: 30.000 korean won!!!! It is not mentioned on Trip.com neither ***********. Anyway, the admission fee is far too high. I have chosen the hotel for its swimming pool. Next time in Gangneung, I will choose another hotel: this hotel only offered a clean and comfortable room, for a high price, but Gangneung has many hotels with clean and comfortable rooms, that are also located nearby the beach, lake, restaurants and bus stops, but for a better price.
Guest User
[2 Pax] Executive Twin Room Ocean View
Stayed in Mar 2026
Solo traveler
35 review
3.5/10
Posted on Apr 11, 2026
Go to Shilla Monogram Gangneung instead. I came to this hotel several times only because of swimming pool. But water is filthy and if you complain, they only say there are many people. The employees here are overall like that- performative, intrusive and argumentative rather than professional or helpful. Even in room, no amenities and smelled bad.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the inconvenience caused, particularly regarding the pool condition, room environment, and service experience.Your comments have been shared with the relevant departments for immediate review and improvement.We regret that we did not meet your expectations and hope to have another opportunity to provide you with a better experience.Concierge Supervisor,JongSub Lim
Guest User
Executive Twin Room With Ocean View
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 18, 2025
The location is excellent, very close to the beach with great views. The rooftop pool is beautiful, and it's also near many dining options. There's even a convenience store, BHC fried chicken, and burgers available within the hotel. The staff are very polite.
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Response from Property: Dear Customer, Thank you for spending your precious time with us at Skybay Hotel Gyeongpo. We hope your time at Skybay Hotel Gyeongpo will be a memorable one. If you visit us again, we will strive to make your stay even more memorable. Thank you. Concierge Supervisor, JongSub Lim
Guest User
[2 Pax] Deluxe Twin Room With Pine Or Lake View - Jacuzzi Not Available
Stayed in Mar 2026
Couple
4 review
9.5/10
Amazing
Posted on Apr 16, 2026
Very good location, right on beach. Room was quiet and clean. Staff were helpful and friendly.
Response from Property: Dear Guest,Thank you for your kind review.We are delighted to hear that you enjoyed our beachfront location and found your room quiet and clean.It is also our pleasure to know that our staff were helpful and friendly.We look forward to welcoming you again.Concierge Supervisor,JongSub Lim
Guest User
Executive Double Room With Ocean View
Stayed in Feb 2026
Couple
1 review
10/10
Outstanding
Posted on Apr 7, 2026
We had a pleasant stay at the Skybay Hotel. The ocean view from our corner room was spectacular and well worth it. My girlfriend accidentally left her iPad in the room after we checked out, and the hotel staff were very professional and responsible in helping us coordinate the international shipping back to Malaysia. We appreciate their honesty and efficient assistance. Highly recommended for the service and the location.
Response from Property: Dear Guest,Thank you for choosing Skybay Hotel Gyeongpo and for sharing your kind feedback.We are truly delighted to hear that you had a pleasant stay and enjoyed the spectacular ocean view from your corner room.We are also glad that our team was able to assist you in returning your iPad safely. Your kind words about our staff’s professionalism, honesty, and efficiency mean a great deal to us.We sincerely hope that your stay with us remains a wonderful memory, and we look forward to welcoming you again for an even more memorable experience.Thank you.JongSub Lim,Concierge Supervisor
Guest User
Executive Double Room With Ocean View
Stayed in Aug 2025
Couple
1 review
6.5/10
Posted on Sep 14, 2025
i thought they had outdoor pool but when i check in they told us pool is not available at the moment. so i thought atleast i can get indoor pool but every water amenities are not working. cleaning was okay but what was that glass dirtyness
Response from Property: Dear Customer, Thank you for spending your precious time with us at Skybay Hotel Gyeongpo. First of all, we sincerely apologize for the inconvenience caused by not being able to use the pool and water facilities you had hoped for. Due to the drought in Gangneung, the government implemented water restrictions, which forced us to close the outdoor and indoor pools. We appreciate your understanding. While we are glad you were satisfied with the cleanliness of your room, we will immediately review and improve the areas where glass cleaning was inadequate, as you mentioned. We will provide clearer facility operation instructions in the future and do our best to ensure a comfortable stay. We will strive to provide an even more satisfying experience on your next visit. Thank you. Concierge Supervisor, JongSub Lim.
Guest User
[2 Pax] Executive Twin Room Ocean View
Stayed in Jul 2025
Traveling with friends
8 review
4.0/10
Posted on Sep 14, 2025
Was excited because of great reviews but totally disappointed! We paid extra for package with admission to pool, gym and sauna. Got there and went to go to the midnight swim that was advertised that was supposed to be from 10-midnight and they were locking up the pool said it closes at 10 and the swim period without kids was 9-10. As for the sauna it was closed as well. We tried to go and couldn’t and when we recheck the website there was a notice about it being closed that wasn’t there when we booked it or we wouldn’t have bought that package. We saw ads for the dinner buffet online and couldn’t wait to eat there, well, that was closed as well for some inspection the entire time we were visiting. The restaurant open was the one for breakfast. Typical breakfast buffet in Korean hotels. Except the hot/cold water dispenser was out of service and they didn’t even put out hot or cold water in pitcher or anything to accommodate it being out of service. Couldn’t make hot tea or have water to drink. Options were make carrot juice in juicer or small cans of Pepsi but they ran out of Pepsi zero after the first day and I cannot drink the regular due to sugar content. So all the reasons we picked that hotel and amenities we paid extra for were not actually available. As if that wasn’t disappointing enough the room was hot as hell. We called down and they said the thermostat was internally controlled but they would let them know we wanted it cooler. After a few hours and room still hot we called again. They came up and said it’s working fine and that was the coolest setting (23.5c) and offered to bring us a fan. So we said ok at least maybe we can cool off enough to sleep. Well, they brought up a tiny desk fan that did absolutely nothing! I’ve never been so disappointed at my stay as I was here. We didn’t get to use the amenities we paid extra for and we couldn’t sleep because it was so hot. This place was a rip off! The stay was expensive and not worth the money. Would not recommend staying here at all. This is supposed to be best hotel in the area but it’s overhyped and definitely not worth the money. Just one disappointment after another.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at Skybay Hotel Gyeongpo did not meet your expectations.We sincerely apologize for the inconvenience caused by the closure of our pool, sauna, and buffet restaurant during your stay. While these temporary closures were due to safety inspections and operational requirements, we understand that this was not clearly reflected at the time of your booking and caused disappointment, especially since you purchased a package with these amenities.We are also very sorry for the issues you faced with the breakfast service, the water dispenser, and the limited beverage options. Your comments will be shared directly with our Food & Beverage team to ensure we provide better alternatives and avoid such situations in the future.Regarding the room temperature, we regret that our central cooling system did not provide the comfort you expected. While our staff offered a fan, we understand this was not sufficient. We will review our procedures and seek ways to improve guest comfort during warmer conditions.Please know that your comments are invaluable to us, and we take them seriously. We are continuously working to improve our services, and we hope you might consider giving us another opportunity to restore your trust in the future.Once again, we apologize for the inconvenience and thank you for your honest feedback.Sincerely,Concierge Supervisor, JongSub Lim.
HanyaHANA
Executive Twin Room with Sea View
Stayed in Jan 2026
Booked for others
9 review
9.5/10
Amazing
Posted on Feb 17, 2026
The sea view room offers breathtaking views, watching the sea from the balcony is simply dreamy! The 20th-floor pool is also beautiful! Highly recommend!
Original textTranslated by Google
Response from Property: Dear HanyaHANA Guest, Thank you for staying at Skybay Hotel Gyeongpo and leaving such a wonderful review! We are delighted to know that you enjoyed the view from your sea-view room; the time spent admiring the ocean from your balcony must have been truly magical and unforgettable. We also appreciate your appreciation and positive review of the 20th-floor swimming pool; we are very happy that you had a pleasant time there. Your affirmation is our greatest encouragement, and we will continue to strive to provide every guest with an even better and more memorable stay experience. We look forward to welcoming you back in the near future! Sincerely, Concierge Supervisor, JongSub Lim