Leonardo Hotel Newcastle Quayside

Very good everything

Beautiful location only 10 minute walk onto town, very clean hotel, staff are very friendly

Amenities are relatively old since it's not yet renovated to Leonardo style remains old furnitures. bedding and towels remains clean.

Fantastically located on the quayside. The hotel has parking spaces but these are limited and therefore I parked at the car park opposite Gateshead college, around 6 mins walk away. Tbh it was cheaper to park there than the hotel car park and not that far. The hotel itself is nicely presented and the adjoined bar on the ground floor also has outdoor seating so that you may enjoy the views. The views itself are very decent from the room I was in. The room was very clean apart from a few handprint stains on the wall above the toilet in the bathroom. They looked more like old stains which probably wouldn’t come out unless it was painted again. Can’t comment on breakfast as I didn’t have any, but the hotel provided a complimentary coffee voucher from the bar and also some money off food from their restaurant. Overall a nice hotel and would stay again if ever in the area.

Upon check in, it seemed like a great hotel, lovely reception area, and we were given an early check in which was lovely! however this is where the hospitality ends, as soon as we checked into our room, my partner and i noticed stains in the sink, which I believed to be blood, I indeed could have been wrong, but the room should be clean regardless, we spoke to reception and apologized for bringing it up, but the room felt dirty, they moves us rooms, and the stains had moved from the sink, to our shower curtain as well as stains on the wall from a leaking toilet, so my partner called reception and they sent a housekeeper to our room. Before they entered our room, we could hear the staff over their radio complaining that we were "Still complaining" this obviously made us uncomfortable and feel unwelcome, the housekeeper offered to change our shower curtain but were told regarding the stained wall behind the toilet that "all rooms are like that" and they are fixing it "as they get round to it" so we decided to check out and stay elsewhere as we were not happy staying somewhere that felt dirty and so unwelcoming , upon check out, we were not even given the chance to give feed back, before being barked at that the room would not be refunded, and a blonde female member of staff, who was not even the staff member assisting us! proceeded to scrunch up her face and give us a dirty look. Shocking. I work in this industry and could never imagine making a guest feel so unwelcomed. After emails to management about our experience being ignored, we gave up. no refund, no apology, just a sour taste and an experience we would rather forget. we did check into another hotel on the other side of the quayside, who were much more welcoming and gave us a lovely stay, it is a shame the same cannot be said about Leonardo when it had been highly recommended by a friend. It was by no means expensive, but that becomes irrelevant when you are paying for a service, which we very much did not receive.

Nice view of the river from my room. Room was clean and the lady at the front desk was helpful. Not much beside the hotel but 5 mins walk from the millennium bridge and the Glasshouse international centre. I noticed some buses coming past (there’s offices nearby) which may take you into town but it’s be 25 mins or so to walk to centre of Newcastle I think

Was staying for a week with work breakfast was not till 7 and i needed to be at work 7.30 which meant i wouldnt have time to sit and eat a full breakfast so i made my self a sandwich to eat on the way. Then 1 day a jobsworth told me it wasnt allowed then the next day she spoke to me a naughty school boy saying your not making a sandwich today are you. I'd paid £10 or £12 a day for breakfast and didnt think 1 toast justified the price

Have stayed at this hotel quite a few times and we are always given a lovely welcome and this time was no exception from the minute we arrived we were greeted by a lovely young girl and given a room with a lovely view over the river, breakfast was excellent as were the staff in the restaurant, could not fault a thing, beds so comfy, and the room kept spotlessly clean