Hotels Near St Andrew’s Church in Gateshead

We attended a wedding at this hotel and booked through a link the bride gave us. The link did not work so we were charged full price for our stay. We had previously spoke to the hotel who said they would remove the discount for us on our day of arrival so we wouldn't miss out. On check-in the receptionist told us we would not be getting the discount as it had already been taken off the amount, it had not. They even tried to charge us £272 on check-in instead of £212 on my booking. We have ended up paying way more than we should and the hotel have not been able to give me a print out of the invoice which shows our discount. I have a print out of the room price but it does not show that a discount code was used orthat a discount is applied to the price. Terrible customer service as none of our questions have been answered and no reduction in our price. They are going to ”take on our feedback”. The reception are no help and certainly do not do their best to help solve a problem. The amount on my booking is also less than they charged me when I got there which means they have not even honoured the price it shows on my booking.

The Copthorne was just about OK. We stayed on a Sunday night when occupancy rates would be low with plenty of availability. Yet we were assigned a 5th floor room close to a metro railway bridge which ran till midnight and was very noisy. The room was cold. Breakfast next morning was plentiful but forgettable. Self service for everything. Not even a pot of tea or toast served to the table. Not what I expect from a 4 star hotel. How are the stars earned/allocated?. I wouldnot be in a hurry to return. It was situated next door to a Travellodge which could have been booked for half the price and who's services I suspect would have been as good if not better.

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

I went to the county hotel for a weekend away with my partner we went to check in staff were friendly and accommodating very pleasant went up to our room it was very clean and well layed out the bed wasn't to hard or soft the hotel its self is in an ideal place very close to all activities we booked a table in the Hudson restaurant in the hotel again I was blown away with the service all staff were so friendly and food was fantastic we also had breakfast included in room price the price was cheap for 2 breakfast all you can eat continental especially in a 4 star hotel food was beautiful we will defo be going back

The location for Hampton by Hilton Newcastle is extremely convenient, just adjacent to the Nexus Central Station. The room are clean and supplied with adequate daily consumables such as shampoo, conditioner, body wash, iron, iron board, electric water boiler, coffee, tea, etc. We had requested them to provide one more quilt to us and was attended to timely. Will consider to come again if required. Thanks.

The overall place was nice, neat and clean. Location wise it was ideal however the towels provided had holes in them. It would be really nice if they provided facilities to refill water bottles with filtered drinking water instead of filling our bottles from the washroom tap!

Room was mouldy and plaster coming off the ceiling, toilets are too far from room And not very clean also blocked 3 times in 2 days, then they take a deposit off you which is fair enough but find very petty excuses not to give you it back terrible service and very dirty place

The location of the hotel is quite convenient for self-driving tours, but it may not be convenient for non-self-driving people. In addition, the car needs to be parked at the stadium opposite, and there are many cars parked there during the day. The room is overall tidy, but the bathroom walls are a bit worse, but since there is basically no contact, it feels okay.