Holiday Inn Club Vacations Smoky Mountain Resort

For the most part we loved the resort! There were a few things that could have been better. When we first got there at check in they sent me right over to someone to push a timeshare presentation on me. That is the last thing you want to deal with after traveling all day with kids! Then, there was no way to get to our room, or even the corridor to our room indoors, and it was snowing while we were there. The splash pad was very difficult to find and is a pretty good walk when it’s freezing outside. I actually had to get directions to it from the front desk because the signs didn’t help at all! The water in the splash pad is cold and there is no hot tub in that area. The hot water in the room also ran out extremely quickly! The bedroom in the condo would NOT heat up. I had to bundle up to sleep in there! Pros: Other than the bedroom not getting warm, the condo was very comfortable and spacious. Loved the jetted tub! The staff were all very friendly and helpful! The location is perfect! You can walk everywhere!

There was no hot water, we called reception and it took more than 30 minutes to send maintenance which made had to make them aware that it would delay our checkout time that was supposed to be 10am. The shower light does not work, seems the bulb may have been out, the soap dispenser in the shower was also empty.

My mom has a timeshare here and have stayed multiple times, we love it here!

Purchased the package for a particular date (in 1.5month) where the representative said no blackout dates. And can be booked any time. When contacted the reservation team they said minimum 3 month prior you have to book. I said it doesn't say that in the policy. She had nothing to say. And wouldn't connect me with anyone else.

Near pancake house

The one-bedroom apartment was exactly what I wanted - a private place, in the heart of Gatlinburg, that I can use as a home away from home after business meetings in the area. There were some things that I really appreciated - Great wifi, dishwasher, great supply of dishes, cookwear, and utensils. There is also a washer and dryer in the one bdrm that I appreciated as well as dishwashing & washing detergent. The main ***** was a short 5 minute walk away. it was like having a private apartment with the convenient of hotel amenities. There are a couple of things that were not as great. My fireplace did not work and the style was dated. - but these didn't change my experience at all. HOWEVER! there was one thing that great challenged my experienced - the gross sales tactics at check-in. When you arrive, you check in at reception, but after check in, you HAVE to walk over to another desk to collect the keys to your room. You don't simply get the keys at check-in. The reason? So the hotel can try to upsale you into buying shares with the resort. The lady tried to give me $160 towards live events in the area, but I just wanted to check into my room. She then offered me $200 in cash and really put the pressure on in an uncomfortable way. Again, I insisted that I simply wanted my keys to decompress in my room. It really felt like my keys were held hostage and I couldn't get my keys until I listened to all of her offers. When I didn't bite at her attempts, I got a long, cold, key processing time that I really could have lived without. It resulted in me avoiding the entrance area for the rest of my stay, preferring instead to enter and exit through another side door of the hotel. It.was.just.awkward. I go to Gatlinburg twice a year. This was my first time at this hotel. Because of this experience alone, the likelihood of my return is pretty low.

We had a 3 bedroom unit, which was very spacious & had everything we needed. The kitchen was well stocked & unit was cozy-even had a fireplace! Location was perfect as it was an easy walk to downtown. We will definitely be back!

It’s very good option to stay.