We had a bit a taff day when we arrived at the Meliá in Genova as we had an accident which made us waiting 8 hours at the hospital… From the moment we left the car just outside the hotel to be parked…and we walked in the hotel we felt 100 % home. The reception team was very friendly and helpful as we had to re-organise and book an additional room, etc. We got an room upgrade which was really appreciated - especially be the girls. Spontaneously we invited friends to join for dinner - and the restaurant team prepared a table for all of us. And we all had a delicious dinner. After a deep sleep in a very comfortable bed we enjoyed the breakfast which was very nicely presented. An hour at the Spa rounded up the very nice experience at the Meliá in Genova. Leaving with the car which was brought back from the secure garage - superb. Once again: a big thank you from all of us for everything and also to everyone! We can highly recommend this hotel, the food, etc. but most importantly due to the nice people welcoming us at the reception, bar, restaurant, spa, etc.