The George Penang by The Crest Collection Reviews

Response from Property: Thank you for your wonderful review. We are pleased to hear that you enjoyed our prime location, which provides easy access to local attractions, dining, and shopping. We appreciate your feedback and look forward to welcoming you again in the future.

Response from Property: Thank you for sharing your experience with us. We’re delighted to hear that you had a smooth check-in and appreciated our service. Your feedback regarding the Nonya hi-tea portion is valuable, and we will certainly take it into consideration for future improvements.We hope to welcome you back again soon for an even better experience!

Response from Property: Thank you for taking the time to share your feedback! We're glad to hear that you had an overall positive experience with the clean and tidy room, as well as the complimentary drinks and snacks. We truly appreciate your comments regarding the soundproofing, and we will certainly look into ways to improve this for a more peaceful stay.We’re grateful for your understanding and are excited to welcome you back on your next visit. If you need anything special for a quieter experience, feel free to reach out, and we’ll do our best to accommodate you.

Response from Property: Thank you for your feedback! We're glad to hear that you had an overall positive experience with us. We appreciate your comments regarding the swimming pool and will take them into consideration for future improvements.We hope to welcome you back soon for another enjoyable stay!

Response from Property: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our prime location, beautiful interior, and tasteful design. It’s always wonderful to know that our guests appreciate these aspects of their stay.However, we sincerely apologize for the issues you faced with the staff's hospitality and the cleanliness of the bed linens. Please rest assured that we take such concerns very seriously. Our housekeeping team is typically committed to maintaining the highest standards, and we will address this matter to ensure that all linens are thoroughly inspected and changed after each guest.We hope you’ll consider staying with us again, and we look forward to providing you with a more enjoyable experience in the future.

Response from Property: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay at The George Penang. Our team works hard to ensure a welcoming and clean environment for our guests, and we’re happy to know it made a positive impact. We look forward to hosting you again soon!

Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the heritage and cultural feel of The George Penang, as well as the spacious rooms, comfy beds, and clean facilities. It’s also great to know that you had a chance to explore Kimberly Street and try some of the local delicacies – Penang is truly a food lover’s paradise!We greatly appreciate your recommendation and hope to welcome you back for another memorable stay. If there’s anything we can assist you with for your next visit, please don’t hesitate to reach out. Safe travels, and we look forward to hosting you again soon!

Response from Property: Thank you for your feedback! We’re glad to hear you enjoyed the relaxing atmosphere, serene pool area, and the convenience of our location. It’s great that you found the gym to be a nice way to unwind after a long day.However, we apologize for the slow check-in and check-out process, as well as the limited breakfast variety. Your comments about the staff not being as friendly as expected are concerning, and we’ll be addressing this with our team to improve our service.Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Response from Property: Thank you for your wonderful feedback! We're delighted to hear that your check-in experience was seamless, even at midnight. We apologize for any confusion regarding the UNESCO charges; we will work on improving our communication about this to ensure guests are fully informed prior to arrival.We understand that the pool temperature can be affected by the weather, and we appreciate your patience. Thank you again for sharing your thoughts, and we hope to welcome you back for an even better experience!

Response from Property: Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff and great service. Your recommendation means a lot to us! We look forward to welcoming you and your family and friends in the future!

Response from Property: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location, the warmth of our staff, and the overall atmosphere of the hotel. It's great to know that you found the experience to be of high quality.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.

Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that Arkash provided you with excellent assistance during your stay. It's always our goal to ensure our guests feel supported and informed.We’re delighted that you and your friend had a happy stay with us. We hope to welcome you back soon for another great experience!

Response from Property: Thank you so much for taking the time to share your detailed feedback about your recent stay with us at The George Penang! We are thrilled to hear that you had an excellent experience and enjoyed our spacious, clean rooms, as well as our central location. It’s wonderful to know that our team provided friendly and efficient service, especially during check-in, check-out, and when addressing the minor issues with the lightbulb and TV.We truly appreciate your kind words and are delighted that you found our location convenient for exploring Penang’s food stalls, restaurants, and attractions. Your satisfaction is our top priority, and we’re so glad to hear that you plan to stay with us again.Regarding the pool, we sincerely apologize for the inconvenience caused to your daughter. We appreciate your feedback and will certainly look into ways to improve the pool experience for our guests.Thank you once again for your recommendation and for choosing The George Penang. We can’t wait to welcome you back for another memorable stay!

Response from Property: Thank you for sharing your feedback with us. We’re delighted to hear that you had an overall positive experience at The George Penang, especially with our surroundings, amenities, cleanliness, and service.We sincerely apologize for the issue you encountered with the swimming pool's chlorine level. Your health and safety are important to us, and we appreciate you bringing this to our attention. Rest assured, we have already investigated the matter with our team to ensure this does not happen again.We hope to welcome you and your wife back soon for another enjoyable stay. If you have any further concerns, please don’t hesitate to reach out.