East Indies Mansion

East Indies Mansion Reviews

East Indies Mansion

25, Lebuh China, George Town, Penang, 10200, MalaysiaView Hotel Details
East Indies Mansion
East Indies MansionEast Indies MansionEast Indies Mansion
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East Indies Mansion Guest Reviews

4.6/5
Great
55 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(55)
Positive reviews(45)
Reviews with photos/video(12)
Negative reviews(1)
Guest User
Nutmeg C
Stayed in Jun 2024
Other
21 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Excellent stay at East Indies, from the friendly and courteous staff to the building itself which is rich in history, this is a great place to stay
6/12
Guest User
Anistar 3
Stayed in Jun 2024
Couples
1 review
2.2/5
Posted on Sep 15, 2024
We were not told how to get a hot shower. We were not told there was no hot water in the shower unless you turn a switch outside the room. My partner had a cold shower and was miserable. No window in room. No bedside table for my partner so nowhere to puta glass of water or phone. No hot breakfast. Only cold and small selection of food at breakfast. Terrible reception service. Awful attitude of staff. They act like you're an inconvenience. Worst hotel we've ever stayed in.
Boon Yew
Cinnamon Duplex Quadruple Room
Stayed in Nov 2023
Family
1 review
4.5/5
Great
Posted on Nov 21, 2023
Room is comfortable. Service is excellent. Breakfast is good. Centralised location. But parking is difficult during the day as location near Indian street.
lisazhu5
Anistar 3
Stayed in Dec 2024
Family
8 review
4.5/5
Great
Posted on Dec 8, 2024
The hotel is very beautiful and photogenic, and you can experience the Southeast Asian style There are a few questions for your reference: 1. There is no enclosure for taking a shower in the bathroom, and the shower water will cover the entire toilet. After taking a shower, the entire toilet floor is wet. 2. There is a door in the bathroom, and I don’t know where it leads to. What’s more terrible is that the door is unlocked on the other side. It means that the other side can break into the bathroom at any time. We didn’t encounter it during the days we stayed, but I always felt weird 3. We were a group of three and booked a triple room. Check-in was normal, but we were asked to pay an extra fee for 2 people when we checked out. The reason was that we only used one person’s name to book. We didn’t encounter such a problem in the second hotel. I also consulted local friends in Malaysia, and there was no such statement. The hotel owner is Chinese, so people only cheat Chinese people? ? ?
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Guest User
Anistar Family Suite Non smoking
Stayed in Mar 2024
Travel with friends
38 review
4.7/5
Amazing
Posted on Apr 8, 2024
The hotel is what I imagined. The old house is very beautiful and clean. The location is also good. You can basically walk to the attractions you want to go. The service is warm and the breakfast is also good. Recommended to stay
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Anonymous User
Nutmeg B
Stayed in Oct 2023
Couples
3 review
4.2/5
Very Good
Posted on Dec 31, 2023
In the Little India area, the environment is quite good, and the store owner is very enthusiastic and chatty. It is very close to the Nyonya Museum, and the breakfast every day is different and delicious. It's just that the sunlight in the room is not very good, so we need to go to the patio outside.
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sandraaM8254ME
Stayed in Jan 2025
Couples
5.0/5
Outstanding
Posted on Jan 13, 2025
Beautiful hotel full of character with lots of interesting features. Previously an old shop house, the property has been tastefully restored into a modern hotel. The staff were very helpful and friendly making our stay memorable. I can highly recommend East Indies Mansion to anyone wishing to stay in the centre of Georgetown.
Response from Property: Dear sandraaM8254ME, Thank you for sharing your wonderful experience of staying at East Indies Mansion. We're delighted to hear that you had a memorable and enjoyable time during your stay. We hope to see you again soon in the future. Warm Regards, East Indies MansionTeam
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TyroneW1729
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Dec 30, 2024
Pure bliss! Can’t find a more comfortable stay than at the EIM! Brought 5 family members and stayed at Clove 1 and 2. Super spacious rooms, amazing breakfast and most of all, plenty of TLC from the caring staff. The historic aspect of the home transport you back in time into an oasis of calmness and tranquility! Excellent location makes almost all the sites walking distance!
Response from Property: Dear TyroneW1729, Thank you for sharing your wonderful experience of staying at East Indies Mansion. We're delighted to hear that you had a memorable and enjoyable time during your stay. Our team is really dedicated to have you enjoying your holidays at the fullest and providing you everything that you need. We hope to see you again soon in the future. Warm Regards, East Indies MansionTeam
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Mike48
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Dec 17, 2024
One of the nicest hotels we have stayed in for a long time. Lovely historic hotel, great location, comfortable bed, great shower - what else could you want for in a hotel. The staff were amazing and very helpful with recommendations for restaurants and days out etc Not sure you can do better than this in George Town Recommended
6/7
Response from Property: Dear Mike48 , Thank you for sharing your wonderful experience of staying at East Indies Mansion. We're delighted to hear that you had a memorable and enjoyable time during your stay. We hope to see you again soon in the future. Warm Regards, East Indies MansionTeam
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Manyfires
Stayed in Sep 2024
Couples
3.0/5
Posted on Sep 29, 2024
The hotel (building) is nice. It’s located in a nice area and able to walk to most places. The staffs there are friendly and helpful. We went to check out the place and view the rooms before we decided to stay there. Our mistakes were, we didn’t look too closely. The room was clean and spacious and everything looked ok when we went to the room and decided to book. However after check-in, I noticed baby flies (fruit flies) on the bed and pillow. After a while, as I got paranoid, I started to notice more on the wall and also a lot in the bathroom. The odd thing was, the room does look very clean, the sheets and towels too. No odor , so we don’t know why or where these flies are there. We complained to the staff, and they came to check, and offered to give us insect repellent which I refused as it’s toxic and smells. Later that night they offered to switch our room but the only available room is towards the mid section of the hotel and is more prone to noise. So we decided to stay in the 1st room with flies. It’s less noisy but you still get the noise since it’s next to the storage area and staff’s quarters. In the morning it gets noisy too around 7ish as the room we are at is just next to the kitchen.
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Response from Property: Dear Samantha, Thank you for taking the time to review your stay at East Indies Mansion. Your feedback matter to us as we are committed in providing and improving our services for our guest. We look forward to welcoming you back soon! Warm regards, East Indies Mansion Team
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Guest User
Stayed in Mar 2025
Other
5.0/5
Outstanding
Posted on Mar 4, 2025
Beautiful historic small boutique hotel in the heart of Georgetown. Full of Asian antiques , the staff go out of tgeur way to help with anything. AiTee was amasing with her knowledge at eating all the best local restaurants , and her knowledge for best shopping.
TyroneW1729
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 20, 2024
Their visit this year and never can get enough of this beautiful mansion. Highly recommend you ask staff abt bespoke tour options as well such a nature walks on the hill, visits to Spice Garden or bicycle rides in countryside. They can arrange for you! Of course they know all the excellent dining options in town too! Excellent service at hotel with the most attentive staff in town!!
Response from Property: Dear TyroneW1729, Thank you for your amazing review! We're so glad to hear that you had a fantastic experience at our lovely mansion. Our dedicated team takes great pride in providing exceptional service and paying attention to every detail, so it's wonderful to know that you noticed and appreciated our efforts. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future for another wonderful experience. Warm Regards, East Indies Mansion Team
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alexandrasG4004GY
Stayed in Jan 2025
Family
5.0/5
Outstanding
Posted on Jan 21, 2025
Very nice house, very clean and comfortable, excellent location in the old town center. The staff was very nice and helpful, everything was very pleasant. Breakfast was nice and changing style daily. Our room had one wall that did not connect to the ceiling, it as not clear to us why this would have been done, even when keeping traditional style. So moskitos could not be kept out, but we used repellent and plugs, and it was OK.
Response from Property: Dear alexandrasG4004GY, Thank you for sharing your wonderful experience of staying at East Indies Mansion. We're delighted to hear that you had a memorable and enjoyable time during your stay. Your feedback matter to us as we are committed in providing and improving our services for our guest. We hope to see you again soon in the future. Warm Regards, East Indies MansionTeam
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billfjeff
Stayed in Jan 2025
Couples
5.0/5
Outstanding
Posted on Jan 4, 2025
The history and culture associated with the Mansion in association with the surroundings gave a wonderful atmosphere for the stay in Georgetown. It was very comfortable and the staff were very helpful and friendly. Highly recommended if you want to get away from the usual hotel environments. The Mansion is in an excellent location--with many restaurants everywhere nearby.
Response from Property: Dear billfjeff, Thank you for your amazing review! We're so glad to hear that you had a fantastic experience at our lovely mansion. Our dedicated team takes great pride in providing exceptional service and paying attention to every detail, so it's wonderful to know that you noticed and appreciated our efforts. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future for another wonderful experience. Warm Regards, East Indies Mansion Team
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damongaigit
Stayed in Jan 2025
Couples
5.0/5
Outstanding
Posted on Jan 1, 2025
Beautiful old mansion in the heart of the city. The staff and service were impeccable. Also appreciated the laundry services and personalized restaurant recommendations! Would highly recommend. Because it is an old mansion, noise can sometimes carry through floors, but is otherwise very peaceful and quiet considering it’s on a bustling street.
Response from Property: Dear damongaigit, Thank you for sharing your wonderful experience of staying at East Indies Mansion. We're delighted to hear that you had a memorable and enjoyable time during your stay. Your feedback matter to us as we are committed in providing and improving our services for our guest. We hope to see you again soon in the future. Warm Regards, East Indies MansionTeam
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