3-Star Hotels in Ghent

A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

It is a great hotel, but it can be a better one if it hire quality staff. The front desk staff ( chubby guy with a glasses ) is a bit rude, throwing my passport to the desk after confirming the details. That’s make me wonder whether Belgians are in general that unfriendly, especially unfriendly to asian like me?

Because we in Belgium use public transport (train-tram bus) on our weekend trips, we chose this hotel that is just 300 metres from the St. Pierres Station in Gent. We can then get there and get the most beautiful places in Gent with the tram and enjoy a dinner in the many good restaurants that Gent is rich. The first thing we found in this hotel was the very friendly welcome to the bar, and we had a spacious, beautiful and hygienic room with everything on and out. The quiet location was also very important, despite the short distance from the station. We also enjoy an extensive and delicious breakfast with excellent service (e.g. a separate map where you can choose from a few eggs made at la minute! In short, we will certainly go back there.

Location very central, if there is no construction site in front of the door and considerate guests are around one in the rooms, it is certainly also quiet. The bathroom was very narrow in the double room. Otherwise, everything is fine!

The location is fantastic! There is a tram stop right outside and you can easily walk to most major attractions. We really enjoyed the variety of options at breakfast. Note: It is an older hotel that creaks and cracks and the shower pressure wasn't always 100% but it has everything you need for a comfortable stay.

Great hotel in a great location, the best way to travel in Belgium is by train, this hotel is a 300 meter walk from the main train station, the road down to the centre of town is lined with nice restaurants and cafes and a very pleasant walk, alternatively there is a Tram right outside the door. We had a small problem with one of our friends and the hotel went out of their way to help us out, they also have a great breakfast room on the 6th floor with views out over the city. The Hotel staff are also very good, making sure you have what you need in your room.

The apartment layout is okay, and you can cook and eat. The disadvantage is that there is no free parking lot. There is a paid parking lot nearby, which costs more than 20 euros per night, which is a bit expensive.

Lo bueno: Lo mejor de este hotel es la ubicación. En 5/10 minutos llegas al centro dando un agradable paseo. El edificio está bien conservado y tiene su encanto. El personal es muy amable. Lo malo: La habitación nos resultó excesivamente pequeña. Muy agobiante y calurosa. En la reserva constaba ”Individual de uso doble” pero aún así no deberían ofrecer habitaciones tan pequeñas para dos personas. No había apenas sitio para movernos o poder abrir la maleta. La cama muy blanda, también las almohadas, que parecían cojines. En cuanto al calor, no había aire acondicionado pero tampoco podías abrir la ventana porque al estar al lado de un canal se colaban muchos mosquitos. Esto no es culpa del hotel, pero podrían poner mosquiteras.

Pleasant modern aparthotel, an easy walk from Dampoort Station and about 25 minutes' pleasant walk from the central old town. Only 4 stars as our room did not have a microwave, which I understood was standard in all rooms. However, the room was at the rear, overlooking the garden area, and was very quiet. The breakfast included was excellent, far better than offered at the likes of Premier Inns or Beefeaters in the UK. Plentiful fresh fruit salad, fruit, croissants, breads, bacon, scrambled and boiled eggs, cereals, yoghurts etc. All areas scrupulously clean, reception very helpful. Would certainly stay there again.