When we arrived, it took 2 hours for staff to get us a pack 'n' play for our baby we had been requesting all day. By the time they got it to us, it was too late. It was after 8 pm and our babe was inconsolable. Our room was AWFUL. View of a loading dock, shower that leaked water all over the floor, and the toilet didn't flush. Aunt Chiladas took over an hour for a to-go order then messed up the order. Luckily, when I called to complain, staff was kind, and apologetic and immediately upgraded our room to a much better suite. The property is beautiful and we had a ton of fun at the water park. Beware, the food on site is VERY expensive for what you get. ie. a dry veggie burger for $24