Extended Stay America Suites - Los Angeles - Glendale

Great hotel.

The Hotel states breakfast included. The breakfast included means a stand with coffee and pastries available for customers to serve themselves. I would not call that serving breakfast.

Absolute great stay clean rooms and nice staff. kitchen in room spacious and just overall relaxing.

Most LA hotels are a bit run down and this was no exception. However, the staff were friendly and helpful and the location was perfect for our needs.

I had to change rooms 4 times. Incredibly dirty, unclean and smelly. Even though rooms are meant to be non smoking it either smelled like cigarettes or terrible bleach. Ac and heater were not working. Will never stay here again

The first room I was assigned to had live roaches in it. The desk clerk was apologetic and moved me to another room. It was not much cleaner, but did not have roaches.

A hotel is just that. A hotel. There are hundreds of them, everywhere. All sorts of prices and immensities. A hotel is a building that offers accommodation for a night or more. Obvious right? So why state it? Because it is the PEOPLE who can make your stay range from outstanding to good to okay to a disaster. Read that again. My review of this particular hotel is a great one but not for the reason you'd think. I'm giving it an AMAZING review because of its PEOPLE. Its staff. Anyone from upper management or executive level management reading this should pay particular attention to the wording of my review. A hotel is a BUILDING of which there are HUNDREDS in the surrounding area. So why have I extended my stay again, and again, and again when I am a lifetime ambassador member at the MARRIOT. It is simple. THE TEAM AT THIS PROPERTY ARE WAY ABOVE THE NORM. Infact, they are in a league of their own. Three people I have met at the front desk who deal with everything. A Filipino lady, (presented with class and perfect French Provencial nails) a young gentleman, (with dark curly hair & and an amazing watch) and a young lady with dark hair and glasses. I am sorry to not know their name however, I mention all three of them because THEY are the reason to stay here. They make your visit OUTSTANDING. Here is why THEY make this hotel. The Filipino lady who is such a natural kind woman, dressed in a suit, presents herself as down to earth and as kind as could be. She is obviously NOT scripted nor robotic. She is simply a genuine human who oozes of care and kindness to her guests. Not one single bit of 'fake' from her. Now, what I mean about not being 'robotic' is she genuinely cares about her guests. She pays attention and engages in their experience. How many times have I experiences this at the Marriot over 3 decades? I don't know. I most certainly don't remember anything like this level of genuine care. The young gentleman with the curly hair, great jewelry and the Movado watch. I have NEVER experienced customer service such as the kind he provides. Mostly he is genuine, he is friendly, and he engages in your experience. The connection he has with his father is something that made my respect for this young professional go through the roof. Kindness is without a single doubt his strength. A wise head on his shoulder, a kind spirit and a built in 'care' device he shares with his clients. Most certainly he is not scripted in any way. A human connection is provided by this gentleman that allows 'us', the customer to feel cared for and not just "people coming and going through on a conveyer belt checking on and out". The young lady with dark hair and dark glasses is simply a gem of a human. Yet another kind soul helping us checking in and out, extended stays and making sure we are happy. This lady does this almost effortlessly with a genuine smile on her face. It's almost like she makes the building come alive. You see, when people are happy and kind, that e

This property was good from out side but it’s not good inside. Bathrooms are very old fixtures. Doesn’t even have exhaust. I booked room to for 4 people and we hardly could move around. A/c was inside the room and was very noisy. Complementary breakfast was just bars, cereal and coffee. I initially booked for 3 nights later checked out after first night.