As the lead guest with a group of 31 Epsom MG Owners Club members, we all were extremely impressed with the hotel. The reception staff were all very friendly, as were the room-cleaning team. The bed I slept in was VERY comfortable and once I had adjusted the radiator-temperature to my liking, I slept 'like a top'. The bar and restaurant team were exemplary, especially Valerica and Christel, who seemed to make it their job to look after our welfare, and to make sure that our needs were constantly addressed. My personal opinion is that both named ladies rate 100 percent!