Onomo Hotel Lome

The hotel has good service, it’s clean and has an African theme which I love.

Unsafe surroundings. Unsafe beach. Inadequate help for customer who suffered from an unfortunate situation

RAS m, it’s was good experience

I had quite high expectations about this hotel, looking at their website. I know the Onomo family and I would’ve never expected such a bad experience. Things started to go south even before the arrival: I had checked in online, following their email, and during the process, I ordered a private pick up from the airport. Not only didn’t I find anyone waiting for me, but when I called the hotel, they told me that the collective pick up would’ve arrived in a few minutes. Well, it took more than one hour… Then, after the check-in, I went to my room, which was supposed to be a junior suite, but I found quite a standard room, moreover one of the few without the balcony. Rooms do not isolate from noise, I could hear everything happening in the corridor, in the next rooms In the leisure area. The restaurant is crazy prices in relation to the area, the food is less than basic and the wait is way too long. For a cheeseburger you can wait even 90 minutes! On a Sunday, there was a private event, with loud music, even during the early afternoon, while you may want to relax. Because of this event, we had several blackouts during the evening. Finally, the staff is honestly the worst I have ever met: slow, unfriendly, careless, They just hang around, doing nothing but talking one another. If you have a request, first, you have to wait they finish chatting. On a Sunday night, around midnight, some of them were cleaning the restaurant area with loud music and screaming as they were having a party. They woke me up and I had to ask them to respect people sleeping. Totally unacceptable! I will have to come back to Togo, but for sure I will never come back to this hotel, probably the worst I’ve been to.

I have stayed and am staying here on business currently and for the next 2 months will be a regular visitor, my company books this hotel so I dont have a choice of rooms . Rooms vary in style but are ok . Upstairs rooms are more luxurious, I am currently downstairs and rooms are ok ,very basic but practical. The restaurant offers a nice breakfast buffet . Lunch and dinner is a problem as your food takes very long to arrive even if its not busy . Food quality is up and down ,some dishes are great and some are inedible, we had the bicyclist chicken and the geunnie fowl last night .Both dishes were like eating rubber ,honestly the worst meal I have ever had in a hotel . Waiters get drinks orders wrong as they lack English language skills . You ask for a tonic water and you get a gin and tonnic ? I could go on but think I will stop here . This Hotel has great potential but needs more professional management and definitely needs better quality control in the restaurant area .