No.8 South Chaerhan Road, Golmud, Qinghai, 816099, ChinaView Hotel Details
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Kaibang Hotel Geermu Guest Reviews
4.6/5
Very Good
1249 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1249)
Positive reviews(1181)
Reviews with photos/video(246)
Delicious breakfast(239)
Large rooms(114)
Friendly front desk staff(80)
Well decorated(52)
Poor air conditioning(28)
Luxurious(26)
Tasty restaurant(11)
Delicious buffet(11)
Negative reviews(64)
Chris!
Leisure Queen Room
Stayed in Aug 2024
Couples
41 review
4.7/5
Amazing
Posted on Aug 15, 2024
When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now.
But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle!
The best breakfast in all our Qinghai journey, and that in such an out of the way town.
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,也非常感謝您與我們分享了您的入住感受。
Guest User
Leisure Queen Room
Stayed in Jun 2024
Family
3 review
3.0/5
Posted on Jun 13, 2024
Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing, we apologize for not bringing a comfortable stay experience. Due to the unpredictable weather in Qinghai, the temperature difference between day and night is relatively large, our hotel has not turned on the air conditioning service, I am really sorry, please forgive me! Hope to have the opportunity to have more communication and exchange with you, we will strive to do better, meticulous to do every service link, sincerely look forward to your next visit! I wish you a happy life and smooth work!
Linke
Leisure Queen Room
Stayed in Aug 2024
Couples
22 review
4.0/5
Very Good
Posted on Aug 14, 2024
Great breakfast buffet.
Huge room, but weird shower setting.
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,也非常感謝您與我們分享了您的入住感受。
Anonymous User
Deluxe Room (2 beds)
Stayed in Sep 2023
Couples
60 review
3.0/5
Posted on Sep 30, 2023
This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.
Response from Property: Dear VIP: Hello! First of all, I would like to express my sincere apologies to you for not providing you with a good stay experience, which was a mistake in our work. Secondly, we appreciate your sincere evaluation, which is a spur to our hotel's continuous progress. We will correct every issue you pointed out one by one. We look forward to your visit again and hope to provide you with a satisfactory stay experience, and also let you see our progress~
Pierre
Leisure Queen Room
Stayed in Aug 2023
Solo travelers
13 review
2.0/5
Posted on Aug 24, 2023
- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee...
There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function.
At least 2 of the machines are leaking so the laundry room is extremely slippery.
- Hot shower in the room is not stable and turn suddenly cold to burning hot.
- Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm.
- Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour.
I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out.
+ The room are big though.
Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.
Response from Property: Dear guest:We are truly sorry for the unsatisfactory experience you had during your stay.Regarding the laundry service, we apologize for not meeting your expectations. We will consider improving our laundry offerings in the future, whether through outsourcing or enhancing our in-house facilities. We will also address the issues with the leaking machines and ensure a safer and more convenient laundry environment.The instability of the hot shower is unacceptable. Our engineering team will immediately look into this problem and make sure the water temperature is consistent and comfortable.We apologize for the low quality of breakfast. We will review our breakfast offerings and work on improving the quality and temperature of the food items.We are disappointed to hear about the unfriendly attitude of some of our staff. We will conduct extensive training sessions to improve the hospitality and service attitude of our employees. We strive to provide a warm and inviting atmosphere for all our guests.We are glad that you liked the size of the rooms. We will continue to maintain and improve the room facilities to enhance your overall experience.Thank you for your feedback. We take it seriously and will use it to make necessary improvements. We hope to have the opportunity to welcome you back and show you a better side of our hotel.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on May 8, 2024
It was my first time staying here. I saw good reviews online and decided to try it out. It was worth the trip. The service from the front desk sister was very good and enthusiastic. She responded to every request and answered the phone promptly. I have to give her a thumbs up. The room was spacious and bright, the bed was soft and comfortable, and it was very quiet. The fountain at the entrance of the hotel was also a plus!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant accommodation experience in our hotel.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on May 6, 2024
The hotel environment is good, the buffet breakfast is also very rich, the room is clean and hygienic, the lobby is grand, there are four kinds of tea to enjoy, and there are snacks!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant accommodation experience in our hotel.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on May 2, 2024
I took my kids out for fun during the May Day holiday. It was my first time staying in this hotel. The exterior was as dreamy and mysterious as a castle, and the interior was decorated in a very stylish way. The most impressive thing was the breakfast, which had so many varieties that I couldn't eat them all. There was also a special children's stall, with Qinghai specialties, and it was delicious. I gave it a thumbs up!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your careful review. We are deeply honored. Your satisfaction and support give us the motivation to move forward. We look forward to your visit again. We will provide you with better service and comfortable accommodation experience.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
I stayed here for a day in a hurry and didn't go anywhere else. Fortunately, the hotel sells local specialties, and the beef jerky is delicious!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your visit again!
Guest User
Leisure 2-bed Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on May 3, 2024
I stayed here once at the beginning of the year. This time the hotel's breakfast was even richer than before. It was definitely a five-star hotel. The service was also OK. I will consider this hotel again in the future!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your careful review. We are deeply honored. Your satisfaction and support give us the motivation to move forward. We look forward to your visit again. We will provide you with better service and comfortable accommodation experience.
Guest User
Leisure 2-bed Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
An absolute treasure hotel. Parking is very convenient both above and below ground. Free parking is available. I am very satisfied with my self-driving trip!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant accommodation experience in our hotel.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
I have been out for several days. This is a good hotel on the Qinghai-Tibet line. Everything was good when I checked in. The breakfast was delicious and the front desk even gave me a small gift!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! This comment is like the stars in the sky shining brightly, warming my heart. I remember everything you said.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
A friend who has stayed in this hotel recommended it to me. It is really good. The breakfast is varied and the dining environment is very comfortable. It is very cost-effective!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant accommodation experience in our hotel.
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
It's a very grand hotel. There is a variety of tea available at any time in the lobby lounge area, which is very convenient. There is free parking outside the door, which is very comfortable!
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for your evaluation of our hotel. Your satisfaction is the greatest compliment to us. I believe that in the future work we will have greater motivation to continue to work hard to improve the quality of service and provide you with a more comfortable accommodation experience. Thank you again for your support and trust!
Guest User
Leisure Queen Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I went out with my friends and chose this hotel. I feel it is pretty good. The breakfast and hotel layout are all good!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments on our hotel. Your satisfaction and good comments are our greatest motivation. We will continue to provide high-quality services and comfortable accommodation experience. Thank you for your support and encouragement. I wish you a happy life and a pleasant journey.