Anonymous User
May 12, 2024
I rarely leave bad reviews on Ctrip, but because of the very unpleasant experience in Clad, I think I'm going to leave it here for your reference. This trip to Japan was with my parents and my best friend who has been in Japan for more than ten years. I go to Japan twice a year and stay in different hotels. This time I stayed in Clad because I wanted to visit Gotemba. It was too late, so I stayed next door for one night. When we arrived that night, it was about twelve o'clock. No one came out to greet us at the front desk. We pushed the luggage cart to get our luggage and checked in. When I checked in that night, I asked the grandfather who checked me in in English what to do if I needed extra breakfast. He told me to take my room card to have breakfast, and the hotel would settle it together when I checked out. The next morning at nine o'clock (breakfast ended at 9:30), my best friend and I came to the restaurant, and at the same time called my parents to come down for dinner. My bestie spoke to the Japanese man at the breakfast reception desk in fluent Japanese. He didn't use Japanese, but replied in very poor English. He was very rude and kept asking us for coupons. I replied in English that I didn't have any. The front desk told me to come and check out and settle the bill together. He kept replying to my bestie in English, and his attitude was very impatient, but he still wrote us a bill and asked us to go to eat. At the same time, I asked my bestie to tell him that my parents would be coming down soon and we would wait for them at the door. He immediately pulled down the chain of the breakfast area and kept repeating that we couldn't come to eat. I was already very angry at the time, so I asked my bestie to tell him that since my parents couldn't come to eat, we wouldn't eat either and returned the bill. Then I went to the front desk and asked the front desk three questions: 1. What time is the last breakfast? 2. Am I late for breakfast at 9 o'clock? Why did he refuse immediately when I told him that my parents were coming down for breakfast? 3. Can this be understood as racial discrimination? The lady at the front desk apologized and took us to breakfast in person, and told my bestie that she would find his leader. At the same time, my parents also went downstairs and the four of us had breakfast together. At 9:15, I watched four Japanese people walk in with a smile and eat breakfast. I was very surprised. If you say there is no racial discrimination, I don't believe it. I also informed Ctrip of the relevant situation that day, and they also told me that the hotel did not have more feedback. I admit that many of our Chinese may not be as polite, quiet and well-educated as the Japanese, but this hotel has just opened and the price is not cheap. But whether it is still worth our patronage with the attitude of discriminating against Chinese people, everyone should consider it by themselves. There are many posts on Xiaohongshu that support them, and I am here to pour cold water on them today.
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