Hotel Bergland

The 2nd time I have stayed at this hotel. But it will be the last. First, I'd like to be fair and say the lication and the hotel are amazing. It was my family's first experience of Germany, Europe in general, actually. There was a misunderstanding from one of my family members about breakfast. She was told breakfast was included. It was not, and it does state that, so I want to be fair. However, the Ukranian man was extremely rude and handled the situation very poorly. He made my family very nervous and intimidated them (mind you, I was not present for all). He was essentially calling them out that, but there was a language barrier. He then got a co-worker to his phone and just handed my family member the phone, not briefing the co-worker beforehand, so it was very confusing for all. In the end, my family was bothered because it could have been handled professionally, especially by a mature person. We paid for breakfast, 13.80 euros for a croissant and a sausage. My family could have stayed for breakfast, but they felt yhe man hounding over them. One person can make a difference, and since it was my family's first time in country, it definitely did not impress the way it was handled. Good thing that elsewhere people were nuce and mature, especially when we spend money. I had high hopes for this hotel, but I can never go back because of the way they treated my family. Good thing is that there are many, many more options.