Best Hotels near Journeys, Grand Rapids

When I arrived to check in, I was told that my reservation had been changed to double Queen instead of the king suite I had wanted. The receptionist at the front was apologetic and offered a discount. I am rating this poor because I would have appreciated a phone call previous to this change. That would have given me the opportunity to cancel and find a different place. Also, when I asked to speak to the manager that told the receptionist to make the change, the manager didn’t work in the weekend. I took the discount and the room. Luckily, I am only spending one night. This is just a place to rest my head for tonight. I will remember this experience and not book a room through this hotel again. Obviously, reservations do not matter.

This hotel is super clean and well kept, the pool area was clean and I felt comfortable swimming there. Check in process was super easy, thanks!

This hotel is in a good location and has been updated. The rooms are a decent size and very clean. So why the low review? The elevator is out. That doesn't bother me too much, but it didn't look like anything was being done about. And it leads to the next problem. I was getting three rooms, with one being a handicap accessible room. What floor did they put the accessible room on? The second. See note about not having an elevator above. They did eventually move this room to the first floor. The bathroom light in our room went out, and when I reported it to the front desk the worker looked at me with a look like, ”What do you want me to do about it?” She did inform me that no one would be in to fix things like this for three days. The breakfast was not very expansive or high quality. Which is fine, but they also ran out of half of the items on all three mornings we stayed. We ended up grabbing fast food breakfasts two of the days. Even with all this, I would stay here again if nothing else was available. But I would keep my expectations low and realize that it is a clean hotel with poor service and that I should make other plans for breakfast.

My spouse and I live only about 3 miles away from this hotel and were forced to spend a night here in December 2021 after a windstorm knocked out our power for a lengthy period of time. We drive by this hotel often, and I thought it was kinda fun to stay here and see what the interior was like. The circumstances that required us to stay here were not fun, but overall, we were fairly pleased with the hotel. We checked in sometime around 6:30 or 7 p.m. on a Thursday night. Our check-in process went relatively smoothly, and we used my husband's IHG reward points for our stay. Our room (#254) was clean and comfortable... no problems there. After we got settled into the hotel, we had a tasty dinner and a couple of alcoholic beverages at the bar. Kind of expensive, but whatever. This hotel has an indoor pool and fitness center... neither of which we used. Unfortunately, the indoor pool did not have a hot tub which we would have enjoyed. I can't speak to the breakfast options because we ended up eating breakfast elsewhere. One thing I was sort of disappointed about was the fact that this hotel did not have a business center with computers for guests to use. I would have appreciated a business center to surf the Internet, but one was not available. The only other thing I have to say about this hotel is that the bathroom setup in our room was a bit unusual... no problems with it; it was just different. The shower is in a tucked-away corner in the bathroom with no curtain or anything. I didn't have a problem with it; it was just interesting and different. Hopefully we won't have any other significant power outages that will require us to stay at a local hotel, but if it does happens again, we would have no qualms about staying here again.

I checked in late night that’s probably I been arranged to the fairest room on 2F. Elevator is far from front desk has walked 3 to 4 mins with my two big heavy luggage. Good workout but not so good for checking in late night.

We stay in many Hilton properties as HH diamond members. This Hilton Garden Inn is one of the BEST we have found. Check-in was fast and flawless. Our room was clean, comfortable, and spacious. The staff was attentive and helpful. The breakfast was excellent - fresh, tasty, plentiful and the service was great. We could not have asked for more. Hilton is a premium brand and the people at this place really do hospitality right. Thanks for a great overnight visit!

We booked this hotel because of its proximity to the airport and airport shuttle. We had a one-week trip planned, flying out of GRR. When I made the reservation, I called the hotel and asked about leaving a car while we were away, airport shuttle, etc. I was given information about the rates for parking in the hotel lot between stays and told that I would pay separately for that service when checking in - not in advance. When we arrived the evening before our flight, we were told that the hotel discontinues this service during the busier season and that they decided four days prior to discontinue parking passes. ”Francesca” who was at the front desk and described herself as the General Manager was unsympathetic, unwilling to honor what we were told, and unwilling to assist in locating alternative accommodation/parking. She admitted that we were the third or fourth people with the same issue. Certainly the hotel can change its parking policy, but it should give advance notice to customers who have already booked and are counting on that service. The biggest problem was the hostility of the staff toward any suggestion that the hotel had made a mistake.