Over a course of 15 yrs we have stayed at The Wordsworh Hotel, either in the Ruskin Suite or De Quincy Suite which are both excellent with great views, however things have changed dramaically since the Inn Collection took over, the restaurant is no longer fine dining but more of a pub with carpet, and experienced staff who I feel are over qualified with such a 1 star setting, they must feel agrieved.The menu is aimed at a clientele who would be more at home in a Blackpool B AND B, so what are the Inn collection trying to achieve half of the hotel is 4 star and comfortable the other half is filled with people in jeans ,trainers, rucksacks, usually swearing and being rude to the staff. None of it makes any sense so you either leave the hotel 4 star , have a signature restaurant or turn it fully into Premier inn lookalike. The only reason we stayed 27 th to 29 th of April 2024 is because of the staff, who are exemplary, they will be far better off seeking somewhere to work that is a more discerning than Wordswoth hotel aka Premier inn.