Verified traveler
August 9, 2022
Avoid!
Avoid this place, especially if there's any chance you may arrive after 10pm - they have no staff at all on duty after 10pm (which seems very unsafe) and no facilities to collect keys after that time. They cancelled our booking at 9pm on our night of arrival because of their unusual lack of late check-in services as we were delayed and would arrive after 10pm. They refused to even transfer our room to a nearby YHA which we could have reached. They caused us inconvenience and extra expense and then still charged us for the room! They should make clear on ********** that they'll refuse anyone arriving late, as I've never before encountered this in literally hundreds of hostel and hotel stays, in the UK and abroad. When i emailed to complain, the second response was an autoreply that the place currently has no manager - this doesn't surprise me! Do yourself a favour and stay elsewhere - if you have any issues with them, they won't be interested.