SpringHill Suites by Marriott Hotels in Greensboro

The mattress in the sleeper sofa had a large blood stain. Hotel staff refused to move me because they were sold out, they did discount my rate. With other Convention-area Marriott hotels booked, I tried to make it work and asked for a mattress pad - they didn't have any! They told me they had no way of treating the stain because housekeeping was only there in the morning, but no effort was made to sanitize the stain the following day. Still no daily housekeeping (”due to Covid”) and the room shows the signs of that neglect. Carpet turned socks brown, the walls are dirty, the bathroom was not clean, the furniture is worn and needs to be replaced, the room had an unpleasant smell. Daily housekeeping may not have been an option at the height of covid, but it's time to bring this back so that rooms can get the care they need instead of being turned over quickly after a light clean when a deep clean is needed. The remote didn't work with the tv - only way to get the thing off was to unplug at the wall. Front desk staff largely unhelpful and almost argumentative. When I inquired about the mattress, I was told ”what do you want me to do about it?” I've try to be brand loyal to Marriott but I will never stay at this hotel again.

I booked this hotel due to the proximity to our friends, but will not stay here again due to several problematic issues with the hotel's location, construction and room design. We had Room 426, which is an adjoining room. We had quiet neighbors, but you could hear everything in the hall. Also, the nearby airport is not a small regional one as I had thought. We heard full on jets taking off, which made it hard to sleep. It seemed to stop between midnight and 5 am. Still, a hotel airport should have been more soundproof. We have severe allergies and I had requested feather free pillows, but when we arrived, my request had not been done. Granted, this is generally a 50/50 chance at any hotel, but it tells me the housekeeping staff at this hotel are overworked. The woman at the front desk was apologetic for it not having been done. The room was fairly clean, despite that, and passed the Swiffer test. (I run a Swiffer along the tops of TVs and headboards and lamps to see just how thorough they clean the rooms.) The bathroom in the room is two separate rooms. One is a toilet room with a sink and the other is a tub/shower combo with a larger sink. Both have sliding barn doors with translucent windows, which is problematic for us. The doors are noisy and difficult to slide, meaning that we would wake each other up when we needed to go in the middle of the night. This is not an issue for most people, but it is for us. The pool was very small and narrow and kind of cold, but the room was heated. There were very few fresh towels; they had not yet been replaced. The coffee provided in the lobby was hot, but the breakfast offerings were so abysmal that we went to Cracker Barrell instead.