Top rated hotels in Greenville

Holiday Inn Greenville - Woodruff Road
4.2/5101 Reviews
I checked in for what was supposed to be a 5 night stay. The morning after the first night I reported to the gentleman at the front desk that my AC was making a very loud and annoying rattle noise; I was unable to sleep due to it. The gentleman at the desk assured me that it would be reported; he wrote the room number down and I went on my way. Upon returning that evening I discovered that the room had not been cleaned (although a leaflet that I was given upon check in stated that the rooms are cleaned daily and it was also on the electronic announcements board in the front desk and lobby) then I heard the AC kick in and the rattle was still there; so nobody had come into the room to clean or to repair the AC. I called the front desk and a lady told me that the rooms did not get cleaned daily but that it was inspected by house keeping and if it needed to be cleaned they would clean it(That was contrary to what was advertised and my personal experience at other HI hotels) After another sleepless night; I decided to check out that morning. I went to another hotel. I sent two emails one to the email address on the business card for the GM for the location and one to the email provided by the website and I never heard anything in regards to my concerns.

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