On the evening of the 29th, a family of three stayed at about 9:30, two rooms, I was alone. In the early morning, the doorbell rang twice. When I was wearing slippers in the dark, the other party (a man) had opened the door with a card. After finding someone, he immediately apologized and claimed that it was a security guard. So I came to check. Wear your shoes and go out and the door is closed. Call the front desk immediately to ask, the front desk apologized, and said that the system showed that this room was vacant, so the security came to check. It is close to 12 o'clock at this time.
I immediately communicated with Ctrip about this matter, and Ctrip responded very quickly. Nearly a little, I was awakened by a phone call similar to a fire alarm again. The front desk hoped to give a small gift compensation, and I refused with anger!
Check out the next morning and communicate again. The front desk said that this is the hotel's room inspection system. After the early morning handover, the security will check all the vacant rooms. This time, the security operation is a mistake. I am very sorry.
After Ctrip intervened again, the other party manager called to explain the apology and hoped to compensate for the 50% discount on the room rate. However, when I said that I didn't need any compensation, I wanted to truthfully reflect the experience of this stay in the review, the other party hung up the phone!
When Trip.com finally reported the communication results on the phone, I expressed my own demands, and Trip.com expressed support: whether it is a hotel or a third-party platform, customers have the freedom to comment, and Trip.com compensates 50% off the room rate.
In fairness, the hotel is large and new, but the management should not simply and rudely ignore the safety interests of the guests. If there is improvement in this aspect, it is undoubtedly still a good choice for Guangning.
Outstanding
621 Reviews