Anonymous User
May 28, 2024
I booked two rooms, one with breakfast and one without breakfast. The next day I asked the front desk where to have breakfast. He told me that I had to tell him a day in advance. If so, you should inform me in advance. Then there was no breakfast. In addition, parking is not free, it is 50 per night, and 30 will be reimbursed based on the payment record (because the overall check-in experience was very poor, I did not ask them for reimbursement before leaving). The room was said to be 50 square meters, but it was actually a duplex, divided into two floors, and sold separately. Different guests, the maximum is less than 30 square meters. I redeemed my points for an upgraded room type. I called specifically to ask if I could upgrade because it was inconvenient for my mother to bring my younger brother a king-size bed. A double bed costs more than 160 yuan and a double bed costs more than 210 yuan. They told me that I couldn't upgrade, so I booked a room with a double bed. , one room with twin beds, but when I arrived, I was given two rooms with twin beds, which cost me an extra RMB 50, and I was not given any welcome fruit for redeeming points for my stay! I booked so many hotels at home and abroad without paying a deposit, but I had to pay a 400 deposit for an apartment! In short, one step at a time will ruin your good mood throughout the process! Details determine success or failure, give it a good training, the service process is messy!
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