Yizhi Hotel (Guangzhou Chimelong Wildlife World) Reviews

Response from Property: 【Gym】【Voice control throughout the house】【Free parking lot】Dear guests: First of all, thank you very much for your detailed feedback on our hotel. We also attach great importance to the stay experience of every guest! We will continue to train internal employees and provide better services for future guests. We apologize for your stay experience here this time. At the same time, we also have an in-depth investigation. When you checked in, your ID card was with a card holder, and you did not want the staff to remove the card holder, which caused the system to not recognize the delay. In your opinion, she was not proficient in business. In fact, our employees were more anxious because there were people waiting in line to check in. And you were unwilling to provide your ID card at the beginning. The front desk staff wanted to ask you to show your electronic ID card according to the documents of the relevant departments. You were already dissatisfied and angry, and asked the front desk to give them the room card upstairs first. Our front desk explained to you that it was not allowed. Later, when I got to the room, the suite had a larger space and slow cooling, which made you feel that the air conditioning was not good. The hotel is centrally air-conditioned, and it takes a certain amount of time to take effect, but because you have a request to change rooms, the front desk immediately took you to visit another family suite room, and you agreed to change. During the check-in process and the subsequent invoicing after check-out, the front desk is very timely to serve you. Another point about hygiene is that we also checked and found that there is indeed rust on the towels. We will also strengthen the requirements for the washing company and the management of linens. All our employees are unanimous in providing every guest with a safe, comfortable, clean and hygienic stay experience. I would also like to say sorry to all guests here, because the same room type of the hotel has certain subtle differences according to the building layout. We welcome all guests to call for consultation before check-in, and bring each guest a more satisfactory stay experience if conditions permit. Thank you again for this and other guests who provided us with feedback, which will help us continue to grow and improve. Finally, welcome to come back next time!