GRANDEE REZEN

GRANDEE REZEN Reviews

GRANDEE REZEN

30th Floor, No.236 Tianhe Road (Guangmei-shantou Railway Building), Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
GRANDEE REZEN
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GRANDEE REZEN Guest Reviews

4.4/5
560 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(560)
Positive reviews(537)
Reviews with photos/video(297)
Easy to get around(100)
Friendly front desk staff(79)
Close to metro(57)
Delicious breakfast(46)
Excellent afternoon tea(27)
Would stay again(24)
Convenient for shopping(24)
Elevator was OK(22)
Negative reviews(23)
Guest User
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Had a very pleasant stay
AymanL
Big Bed Room With View Of Greene City
Stayed in Jul 2024
Business travelers
73 review
4.7/5
Amazing
Posted on Aug 5, 2024
Good and new
Response from Property: Dear guest, we are very sorry for not being able to provide you with perfect service. We hope that Xiaorui will have the opportunity to make up for this small defect with better service in the future~ Our Xiaorui is located in the core business district of Tianhe, Guangzhou, close to the CBD of Zhujiang New Town, Haixinsha (Canton Tower), Pazhou Convention and Exhibition Center, above the subway (only 50 meters away from Exit A of Shipai Bridge), whether you are shopping or traveling for business, Xiaorui is your first choice for business travel ~ Finally, Xiaorui wishes you a happy life Happy and all the best!
Baobaole328
Big Bed Room With View Of Greene City
Stayed in Oct 2024
Family
4 review
4.5/5
Great
Posted on Oct 6, 2024
The price/performance ratio is quite good. It is relatively new and has a great location. It is surrounded by high-end shopping malls such as Taikoo Hui, Grandview Place, and Parc Central. The subway station is only two minutes away.
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6/9
Aimili
Greg Deluxe Big Bed Room
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: Complete, smart Hygiene: Clean and sanitary Environment: OK, excellent location Service: Very good, feel at home First choice for business trips, very cost-effective The only drawback is that there are not as many parking spaces as the hotels below
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Yumo21
A Two-bed Room With A View Of Gree City
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel's service is very good, very enthusiastic, and the service attitude is particularly good. It is very clean and close to the scenic area. There are many restaurants downstairs, and it is very convenient to get in and out. The hotel lobby and restaurant are on the 30th floor, with only two elevators. The waiting time is longer during the peak hours, but it is still very comfortable overall.
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Guest User
Greg Deluxe Twin Room
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The hotel is in a prime location with convenient transportation. The rooms are clean and tidy. It is very close to Taikoo Hui and Zhengjia Plaza. Xiaobin, the colleague at the front desk, has a very good service attitude. There are also many delicious foods nearby. It is a worthwhile stay.
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Response from Property: On the road of travel, there will always be unexpected warmth. Here, satisfaction is just an expectation, and being touched and surprised is the direction we have been pursuing. Thank you for your review, Xiaoli will accompany you!
Guest User
Suite
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The location is really good, right opposite Taikoo Hui, just up the subway, convenient to go anywhere. The hotel is on a high floor, and the receptionist Xiao Lai is very friendly and nice! The room is very good, with automatic curtains, a washing machine with a dryer, a microwave and a refrigerator, and the soft drinks in the refrigerator are free! The toilet flushes automatically and the seat cushion is automatically heated, which should be very useful in winter. The two beds are big enough, and the most important thing is that there are two rooms, so personal space is guaranteed! I will come again next time
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KA WAI
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The hotel service is very good and enthusiastic. Lili's service attitude is particularly great. It is very clean, close to the shopping mall and the subway is very convenient. Overall it is very comfortable.
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6/7
Guest User
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The service at the front desk on the 1st floor and the main desk on the 30th floor is very good and polite. They pour tea for guests as soon as they arrive. The buffet breakfast is different every day, with many varieties and good taste. The whole house is smart and suitable for young people. The decoration is new and there is no odor. The subway station is near the door, next to the Mall, and across the street is Taikoo Hui. It is convenient for eating, drinking, playing, and takeaways
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Guest User
Deluxe Suites
Stayed in Sep 2024
Booked for others
7 review
1.7/5
Posted on Sep 29, 2024
The room booked for the customer was specially ordered with a washing machine. After checking in, the customer said he did not see the washing machine and called Ctrip customer service. The first reply said that they had upgraded the room type, but the upgraded room type was different from the room sent by the customer. The picture is completely asymmetrical. Later, Ctrip customer service called again and said that the front desk made a mistake, gave the wrong room type, and downgraded the room type. I was speechless. The front desk of this hotel is so lacking in business. It is not honest to face the mistakes. It repeatedly quibbles. I'm sorry for not giving negative reviews. I communicated repeatedly with customers and Ctrip over the phone.
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Response from Property: Dear guest, we sincerely apologize for not providing you with a perfect experience. Regarding the front desk business issues you mentioned, we will quickly adjust the matter and improve our business capabilities; our management attaches great importance to the front desk issues. Based on your evaluation, we will hold an emergency training on this matter that night. Please give us We will try our best to give you a better stay experience next time. We welcome you to come again~ Our hotel is located in the core business district of Tianhe, 50 meters away from Exit A of Shipaiqiao Subway Station; Taikoo Hui, the core shopping mall in Guangzhou , Zhengjia Plaza, Tianhe City, etc. are within easy reach; the room can see Zhujiang New Town CBD and Canton Tower. Finally, thank you very much for your suggestions on our work. We will also use this as a warning to continuously optimize and improve our services. We hope you will stay again to experience our better services!
Anonymous User
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Other
11 review
1.7/5
Posted on Oct 5, 2024
The hygiene is poor, as shown in the picture. As soon as I entered, I found hair on the sink that had not been cleaned. The toilet was dirty. I guess it was because it was not flushed after cleaning. Are you in such a hurry to clean up? ? ? There is a smell in the room, a bit like the smell of paint that was recently renovated or the room is not well ventilated. The elevator is particularly inconvenient. It is shared with another hotel and has single and double floors. The front desk is not on the first floor, but above all the guest rooms. I forgot which floor it is. The restaurant is also on the same floor as the front desk, which is very inconvenient.
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Mogujiujiu
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Couples
5 review
4.6/5
Great
Posted on Sep 25, 2024
The room looks big, very clean, and very hygienic. It is very convenient to get to the hotel. You can see it from the subway entrance. The receptionist at the front desk is very helpful and enthusiastic.
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Response from Property: Dear customer, thank you for your full recognition of Xiaorui. Your satisfaction is our motivation! Our Xiaorui is located in the core business district of Tianhe, Guangzhou, close to the Zhujiang New Town CBD, Haixinsha (Canton Tower), Pazhou Convention and Exhibition Center, and above the subway (only 50 meters away from Exit A of Shipai Bridge). Whether you are shopping or traveling for business, Xiaorui is your first choice for business travel ~ Finally, Xiaorui wishes you a happy life and all the best!
Guest User
Greg Deluxe Twin Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 29, 2024
I have returned from the Mid-Autumn Festival holiday and left my parents in Guangzhou. Before leaving, I found this hotel in downtown Guangzhou for them. It is great value for money, and you can go for it without a second thought. Whether it is the room size, the modern sense of accommodation technology, the enthusiasm of the service, the satisfaction is full. Of course, the elderly also like free afternoon tea, hahahaha. In addition, I would like to give special praise to Xiaolei at the front desk, thank you
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Guest User
Greg Deluxe Big Bed Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
There are many business districts near the hotel and the environment is beautiful. Xiaolei is very dedicated to her work and she feels very good about her stay.
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Response from Property: Dear customer, thank you very much for taking the time to leave a positive review for our hotel. We will continue to work hard to improve various services and facilities to provide you with a more comfortable and enjoyable stay. Your support and trust! This is the greatest recognition of our work. We will continue to provide high-quality services and wish you all the best.
elena
Greg Deluxe Twin Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 17, 2024
This hotel is centrally located, comfortable and clean. The rooms are warmly decorated. The space is large, and Lili has a very good service attitude and answers questions enthusiastically. There are many snacks and attractions around.
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Response from Property: On the journey, there will always be unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are the direction we have been pursuing. Thank you for your review, Xiaoli will be with you!