Taigu Huilichengrui Hotel, the Pearl River New Town, Guangzhou Guest Reviews
4.5/5
Good
954 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(954)
Positive reviews(920)
Reviews with photos/video(446)
Easy to get around(184)
Friendly front desk staff(122)
Close to metro(90)
Delicious breakfast(58)
Excellent afternoon tea(46)
Elevator was OK(37)
Convenient for shopping(35)
Excellent room layout(19)
Negative reviews(34)
Guest User
Superior Queen Room
Stayed in dic 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 6 dic 2024
Very convenient location and friendly service. Great amenities. Will recommend.
Response from Property: 尊敬的客户您好,感謝您對小芮的滿分認可,您的滿意就是我們的動力!我們小芮在廣州天河核心商圈,緊鄰珠江新城CBD、海心沙(廣州塔)、琶洲會展中心,地鐵上蓋(距離石牌橋A出口僅50米),不管是逛街旅遊還是商務出行,小芮都是您的商旅首選~最後小芮祝您生活愉快,一切順利!
Anonymous User
Superior Queen Room
Stayed in nov 2024
Couples
71 review
3.7/5
Posted on 4 nov 2024
One thing that is GREAT of this hotel is the location. Fantastic in the heart of Tianhe.
However, service wasn't the best here. Also the bf is not worth waking up!
Response from Property: Dear guest, we are very sorry that we failed to provide you with perfect service. Our management attaches great importance to the service problem you mentioned. We will definitely strengthen the training of our staff and make unified rectifications. We hope that Xiao Rui will have the opportunity to make up for this small defect with better service in the future~ Our Xiao Rui is located in the core business district of Tianhe District, Guangzhou, close to Zhujiang New Town CBD, Haixinsand (Guangzhou Tower), Pazhou Exhibition Center, and above the subway (only 50 meters away from Shipai Bridge Exit A). Whether it is shopping, tourism or business travel, Xiao Rui is your first choice for business travel~ Finally, Xiao Rui wishes you a happy life and all the best!
Anonymous User
Superior Queen Room
Stayed in dic 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 5 dic 2024
The location is extremely convenient. The subway station is just next to the hotel. There are several shopping malls, cafes and restaurants in the area.
The hotel is quite new. The room is more spacious than many hotels in the city with the same price range. There aren’t many menus for the breakfast but the quality isn’t bad at all.
Response from Property: 感謝親親對小芮的認可,我們能為您帶來滿分的體驗感到十分高興,希望以後您來廣州的時候我們可以繼續為您提供貼心的服務。我們酒店是地處天河核心商圈,石牌橋地鐵站A出口50米即可到達;廣州最核心的商場太古滙、正佳廣場、天河城等近在咫。最後小芮祝親親您生活愉快,一切順利!
Guest User
Queen Room With City View
Stayed in dic 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 4 dic 2024
The hotel provides large rooms with excellent views of the city.
The hotel is located near many restaurants, shopping malls, and an easy walk to the metro.
The staff is very friendly and helpful in accomodating foreign guests.
Response from Property: Thank you for your recognition of Xiao Rui. We are very happy to bring you a perfect experience. We hope that we can continue to provide you with considerate services when you come to Guangzhou in the future. Our hotel is located in the core business district of Tianhe, only 50 meters away from Exit A of Shipaiqiao Metro Station; the most core shopping malls in Guangzhou, Taikoo Hui, Grandview Plaza, Teemall, etc. are within easy reach. Finally, Xiao Rui wishes you a happy life and all the best!
Jayelle Chng
Executive Suite - 2-Room (1 Living Room)
Stayed in nov 2024
Travel with friends
9 review
4.7/5
Amazing
Posted on 3 dic 2024
Super conveniently situated above a MRT station. Surprised how this hotel was not advertised more on the platform. Minutes away from all the Guangzhou mega malls, room was big and they have all sorts of amenities from toothbrush to combs and sewing kit. One negative thing was that during our stay, the sewage smelled bad in the toilet.
Response from Property: Dear guest, we are very sorry for not being able to provide you with perfect service. We hope that Xiaorui will have the opportunity to make up for this small defect with better service in the future~ Our Xiaorui is located in the core business district of Tianhe, Guangzhou, close to the CBD of Zhujiang New Town, Haixinsha (Canton Tower), Pazhou Convention and Exhibition Center, above the subway (only 50 meters away from Exit A of Shipai Bridge), whether it is shopping, tourism or business travel, Xiaorui is your first choice for business travel ~ Finally, Xiaorui wishes you a happy life Happy and all the best!
anonymous 222
Superior Queen Room
Stayed in oct 2024
Family
2 review
5.0/5
Outstanding
Posted on 1 dic 2024
Fantastic location. Close to shoppers malls and restaurants. Staff especially Connie and Xiao Bin are very helpful. They go the extra mile to help with my family. The draught beer at level 30 was tasty. Only downside is the lift which were always busy.
Response from Property: 感謝親親對小芮的認可,我們能為您帶來滿分的體驗感到十分高興,希望以後您來廣州的時候我們可以繼續為您提供貼心的服務。我們酒店是地處天河核心商圈,石牌橋地鐵站A出口50米即可到達;廣州最核心的商場太古滙、正佳廣場、天河城等近在咫。最後小芮祝親親您生活愉快,一切順利!
Guest User
Queen Room With City View
Stayed in ago 2024
Couples
5 review
4.7/5
Amazing
Posted on 14 oct 2024
Location is excellent, room was clean
Response from Property: 尊敬的客人您好,沒有為您帶來滿分的體驗我們深表歉意。 看到您的評價都是對酒店滿意的,我們未能得到您的五星點評,感到非常遺憾,如果有不足的地方請您諒解,我們會努力改進。我們爭取下次給您更好的入住體驗,我們歡迎您再來~ 我們酒店是地處天河核心商圈,石牌橋地鐵站A出口50米即可到達;廣州最核心的商場太古滙、正佳廣場、天河城等近在咫尺;房間可以看到珠江新城CBD以及廣州塔。 最後十分感謝您對我們工作提出的建議,我們也會以此事作為警醒,不斷優化提升我們的服務,希望您再次入住體驗我們更好的服務!
Guest User
Superior Queen Room
Stayed in sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 6 sep 2024
Had a very pleasant stay
Response from Property: 尊敬的客户您好,感謝您對小芮的滿分認可,您的滿意就是我們的動力!我們小芮在廣州天河核心商圈,緊鄰珠江新城CBD、海心沙(廣州塔)、琶洲會展中心,地鐵上蓋(距離石牌橋A出口僅50米),不管是逛街旅遊還是商務出行,小芮都是您的商旅首選~最後小芮祝您生活愉快,一切順利!
AymanL
Queen Room With City View
Stayed in jul 2024
Business travelers
73 review
4.7/5
Amazing
Posted on 5 ago 2024
Good and new
Response from Property: Dear guest, we are very sorry for not being able to provide you with perfect service. We hope that Xiaorui will have the opportunity to make up for this small defect with better service in the future~ Our Xiaorui is located in the core business district of Tianhe, Guangzhou, close to the CBD of Zhujiang New Town, Haixinsha (Canton Tower), Pazhou Convention and Exhibition Center, above the subway (only 50 meters away from Exit A of Shipai Bridge), whether you are shopping or traveling for business, Xiaorui is your first choice for business travel ~ Finally, Xiaorui wishes you a happy life Happy and all the best!
Guest User
Business Queen Room
Stayed in dic 2024
Family
17 review
5.0/5
Outstanding
Posted on 8 dic 2024
Starting point of Guangzhou Marathon, with Regent by your side
Stay at the nearby Regent Grey Hotel, with convenient transportation, delicious food, and Taikoo Hui within easy reach. The front desk staff is warm and thoughtful, and the meticulous service makes people feel warm.
This morning, a simple meal for the race was prepared to warm up the next race. Spend a comfortable night here and look forward to fighting in Guangzhou🐎 again. Add points to this wonderful journey! [Smiley face]
Guangzhou Marathon, Regent Grey Hotel, Taikoo Hui, warm and thoughtful, simple meal for the race
#Guangzhou Marathon #Regent Grey Hotel #Like!
Original TextTranslated by Google
6/14
Response from Property: Dear customers, thank you for entrusting your rest time to our hotel among many choices. Every word of your praise is like the warm sunshine in spring, warming the hearts of everyone in our team. "Give me a peach, and I will give you a jade", we will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future.
Guest User
Superior Queen Room
Stayed in dic 2024
Family
4 review
5.0/5
Outstanding
Posted on 11 dic 2024
The lady at the front desk helped us upgrade the room type. There is a washing machine, a small refrigerator and a microwave in the room. Although the refrigerator and microwave were not used, the washing machine still solved many of our problems. It was very friendly, especially for us who need to run in the morning. We stayed for four days, and there are many delicious foods around. Overall, it is highly recommended.
Original TextTranslated by Google
Response from Property: 【❤Only 20 minutes from Guangzhou Zoo❤) 【❤Guangzhou Zoo is only 3 minutes from Guangdong Science and Technology Library❤】 【Fully shading and quiet sleep】 【Large screen viewing】 Dear guests: Hello! By chance, we met you, and by chance, you chose us. There are too many choices in life, and each of your choices is a kind of fate. Thank fate for letting us meet you. Your thoughtfulness and care will bring you a lifetime of warmth. Looking forward to meeting you again!
Anonymous User
A Two-bed Room With A View Of Gree City
Stayed in dic 2024
Couples
76 review
4.8/5
Amazing
Posted on 9 dic 2024
I booked a twin room with city view. The room was large, bright and clean. Not much choice for breakfast. The afternoon tea provided is average! If you come to Guangzhou to run a marathon, it is very considerate that breakfast can be started at 6:30. The room you stay in has a good view of the Tianhe Road starting section.
Original TextTranslated by Google
Response from Property: 【❤太古滙CBD縱覽城市美景,觀車水馬龍❤】客官,您好吖,非常感謝您的好評,雖然未能得到您的滿分好評,小芮一定會再接再厲,酒店位於天河繁華商圈,酒店對面是太古滙,旁邊是萬菱滙商場,滙豐大廈,高層還可看到廣州塔,觀覽城市美景的優越位置,交通,購物都很便利哦!
Guest User
Family Friendly Suite
Stayed in dic 2024
Family
1 review
5.0/5
Outstanding
Posted on 6 dic 2024
The hotel is very good, thumbs up 👍The location is also very good, the hotel environment is very warm, all the staff are like family, making people feel like home. Traveling with two children is originally very tiring, but returning to the hotel will really relax the body and mind. It is very clean and thoughtfully equipped with free drinks. The restaurant is also very good, with rich breakfast and afternoon tea. The experience is super 👍It is not easy to encounter a good hotel when traveling. I highly recommend it!
Original TextTranslated by Google
Response from Property: Thank you for your recognition of Xiao Rui. We are very happy to bring you a perfect experience. We hope that we can continue to provide you with considerate service when you come to Guangzhou in the future. Our hotel is located in the core business district of Tianhe, 50 meters away from Exit A of Shipaiqiao Metro Station; Taikoo Hui, Zhengjia Plaza, Tianhe City, the most core shopping malls in Guangzhou, are nearby. Finally, Xiao Rui wishes you a happy life and all the best!
Anonymous User
Executive Single Room
Stayed in dic 2024
Business travelers
10 review
1.7/5
Posted on 6 dic 2024
I specifically requested a high floor room with a washing machine. When I arrived at 4pm, I was told that the room had not been cleaned yet and it was the last one. They completely ignored the needs of the guests! I waited for half an hour before they cleaned it up. It was a patio room facing the residential building opposite with no scenery! The toilet was so small that you had to close the door to go to the toilet and take a shower. They had to save money and install a swing door!
Afternoon tea was very bad, two fruits and a few snacks, the same every day from breakfast to afternoon
The waiter was like a robot, and only said expressionlessly that we were about to finish afternoon tea/breakfast
If you have a choice, don't choose this one!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:早上好!我是酒店服務經理,給您安排的房間就是您所提及的高樓層帶洗衣機房間,最低樓層在27樓,不知您所表達的高樓層是需要幾樓呢,臨近過年,客房阿姨少之又少,剛好這幾天有個阿姨摔傷請假了,忙於做好房間衞生,沒有給您貼切的感受到我們的微笑服務,酒店深感歉意,我們會加強服務員的培訓以及酒店設施,立即整改,期待再次服務,見證我們的成長!
Guest User
Executive Single Room
Stayed in dic 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on 2 dic 2024
The food for breakfast and afternoon tea was delicious. The room was clean and hygienic with complete facilities. It is very convenient to have the subway station at the door. Xiao Liang at the front desk has good service! I’ll stay here with my friends next time!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for not being able to provide you with perfect service. We hope that Xiaorui will have the opportunity to make up for this small flaw with better service in the future~ Our Xiaorui is located in the core business district of Tianhe, Guangzhou, close to the CBD of Zhujiang New Town, Haixinsha (Canton Tower), Pazhou Convention and Exhibition Center, above the subway (only 50 meters away from Exit A of Shipai Bridge), whether you are shopping or traveling for business, Xiaorui is your first choice for business travel ~ Finally, Xiaorui wishes you a happy life Happy and all the best!