Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot) Reviews
Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)
No.682 National Highway 105, Dashi Street, Guangzhou, ChinaView Hotel Details
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Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot) Guest Reviews
4.2/5
1777 review
Verified reviewsLocation4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All Reviews(1777)
Positive reviews(1659)
Reviews with photos/video(135)
Convenient location(256)
Classy environment(122)
Friendly front desk staff(113)
Large rooms(93)
Easy to get around(93)
Close to scenic area(52)
Perfect for kids(35)
Negative reviews(118)
Guest User
Deluxe Family Room
Stayed in 2023년 3월
Family
1 review
Great
Posted on 2023년3월22일
the room is good thank you
Response from Property: Dear guest, hello! The flowing stream is slow, the time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, the hotel has free parking during your stay, look forward to your visit again, and wish you a happy time every day
Hung Wai Chow
Superior Double Room
Stayed in 2023년 12월
Family
2 review
Posted on 2023년12월31일
Dirty
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Superior Room (2 beds)
Stayed in 2021년 9월
Friends
2 review
Outstanding
Posted on 2021년11월14일
nice!
Guest User
Superior Double Room
Stayed in 2024년 6월
Family
1 review
Outstanding
Posted on 2024년6월22일
The location is very good, just opposite Chimelong, very convenient. The room was also large and very quiet. The service lady is also very good👍
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Anonymous User
Superior Double Room
Stayed in 2024년 5월
Other
1 review
Outstanding
Posted on 2024년5월15일
Super good! The room is very clean and very close to the park. It is very convenient to live here! Family, it is absolutely perfect to book this hotel! ! I will come again next time! I can also eat a full breakfast! Love it
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Response from Property: Wow, seeing your five-star praise can really make me happy all day long! Thank you for your praise for our service and equipment! The hotel is located around Guangzhou Chimelong Resort, with many supermarkets and delicious food nearby. We look forward to your visit again!
Guest User
Superior Double Room
Stayed in 2024년 4월
Business travelers
1 review
Posted on 2024년4월25일
The boss said that this hotel is just like the one he stayed in 20 years ago, and the facilities are very old.
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Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Regarding the facility issue you mentioned, the relevant departments have implemented the project for the maintenance of facilities and equipment, and the facilities are maintained regularly every week. Xiaowei is deeply sorry that we could not give you a satisfactory experience. Our hotel has always implemented the service concept of satisfying customers. We apologize again. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve the hotel. Finally, I wish you a happy life and look forward to your visit again.
Guest User
Superior Double Room
Stayed in 2024년 5월
Business travelers
1 review
Outstanding
Posted on 2024년5월15일
The hotel is very good, I will come again next time, it is convenient to go anywhere
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Guest User
Superior Room (2 beds)
Stayed in 2024년 4월
Family
3 review
Very Good
Posted on 2024년4월6일
Bring your kids to Chimelong, it's very convenient to stay here, you can just walk there. The lady at the front desk helped upgrade the room for free, the room is large and clean, with windows.
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Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Xiaowei is deeply sorry that we could not give you a satisfactory experience. Our hotel has always implemented the service concept of satisfying customers. We apologize again. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that our hotel is constantly working hard to improve. Finally, I wish you a happy life and look forward to your visit again.
jiaxy20008
Business Room (2 beds)
Stayed in 2024년 3월
Family
1 review
Outstanding
Posted on 2024년3월25일
I am very satisfied with staying at this hotel. Compared with the Chimelong Xiangjiang Hotel opposite (I have also stayed there), it is not only affordable but also more convenient. First, it is much closer to the Chimelong Safari Park than the Xiangjiang Hotel. Second, it is more convenient to eat and shop on this side of the road and the price is cheaper. Many people think that it is inconvenient to go to the Vienna Hotel across the road. In fact, there is a zebra crossing and traffic lights at the entrance of the Vienna Hotel, which is very convenient for crossing the street.
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Response from Property: Thank you for your praise of Xiaowei. Your satisfaction is the greatest encouragement to Xiaowei. Xiaowei likes you the most! The hotel is located at the north gate of Chimelong Safari Park, an eight-minute walk away. It has convenient transportation and many delicious foods nearby. You are welcome to come home often. I love you~
Guest User
Superior Double Room
Stayed in 2024년 3월
Family
2 review
Outstanding
Posted on 2024년3월24일
The hotel is very close to the north gate of the zoo. It is highly recommended for traveling to Chimelong Wildlife. The service is also very enthusiastic. The room is clean and tidy, not noisy, and there is breakfast available.
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Response from Property: Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, to thank you for your support and love. Our hotel has a variety of room types with different styles, which will definitely give you a different stay experience. Xiaowei looks forward to your visit again, wishing you a happy life!
Poohliao
Superior Room (2 beds)
Stayed in 2024년 3월
Family
6 review
Outstanding
Posted on 2024년3월9일
The room is clean and big. The transportation is convenient. The bus to the South Station can go directly there. There are also food and small supermarkets nearby. It is very close to Chimelong. It is good for one night. The scenic spot where you can stay the next day
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel room! Thank you for your praise for our service. We will conduct a comprehensive inspection and upgrade of the facilities in all rooms every day to ensure that the facilities are intact and modern. At the same time, daily cleaning and cleaning issues will be carried out in daily pre-shift meetings and weekly department meetings, and we will strive to provide every guest with a perfect stay experience. Our hotel is just opposite the Chimelong Zoo, and it takes only 7 minutes to walk to the zoo. There are small trains in the zoo, as well as free buses to various scenic spots. The pace of progress will never stop. For your trust, we will be more persistent. Xiaowei Hotel will always stand in this city. The hotel offers free parking during your stay, waiting for your arrival! See you there! Wish: Always smile^_^!
Hanjiangdiaoxue
Business Double Room
Stayed in 2024년 2월
Business travelers
24 review
Outstanding
Posted on 2024년2월26일
The hotel has convenient transportation. If you go to Chimelong Safari Park, you can stay here. You can walk there. If you bring children, you can rent a car here. The luggage can be stored at the front desk.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Guangzhou South Station Hanxi Changlong Scenic Area Branch. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your journey easy, pleasant and smooth. We look forward to your visit again to experience the different styles of Xiaowei's different room types. Wish you all the best
Guest User
Deluxe Family Room
Stayed in 2024년 2월
Family
13 review
Outstanding
Posted on 2024년2월20일
The reviews seem average, but the actual stay experience is not bad. The family room has two 1.5m beds and a lot of space. It is very comfortable for a family of four. The price is a bit high at over 600. It is still a bit far to walk to the North Gate. If you get up early, it may be more labor-saving to take a taxi or drive.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise and your satisfactory evaluation of Xiaowei's service. Xiaowei will definitely improve itself and continue to work hard to make you like Xiaowei more. Our hotel is just opposite the Chimelong Zoo, and you can enter the park within a 7-minute walk. There are small trains in the park, as well as free buses to various scenic spots. Please recognize that we are Vienna Hotel Guangzhou South Station Hanxi Chimelong Scenic Area Branch. If you have any questions, please contact the front desk in time. We will provide you with attentive service 24 hours a day. Thank you again for your stay and look forward to your next visit
Guest User
Deluxe Family Room
Stayed in 2024년 2월
Family
6 review
Posted on 2024년2월26일
The best thing is the location, 10 minutes walk from the north gate of Chimelong Safari Park (but far from the subway station). There is a shopping mall nearby, which has supermarkets and many restaurants, making life very convenient. Although the room itself is quite large, the lighting is dim, and the sink leaks... I seriously suspect that the room was full during the New Year, and the rooms that were waiting for maintenance were also used.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that we did not bring you a satisfactory experience during your stay. Regarding the problem of sink leakage you mentioned, Xiaowei will initiate a project to rectify it, and implement the maintenance of facilities and equipment through relevant departments. We will carry out regular facility maintenance every week and irregular maintenance of different rooms every day. The hotel is very close to the zoo, which is very suitable for travel and stay. We look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in 2024년 2월
Family
2 review
Posted on 2024년2월16일
I found blood stains on the day I checked in, but I thought it was too late, so I just ignored it. However, the bed was not changed the next day, and the bathroom towels were not changed either.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory experience during your stay. Regarding the hygiene issue you mentioned, Xiao Wei will immediately ask the relevant departments to initiate rectification, conduct daily pre-shift meetings for the waiters to clean and clean, and weekly department meetings for training, and implement the supervisor's room inspection. If you have any problems during your stay, you can dial "0" at the front desk to contact Xiao Weiha. The front desk lady will change your room in time. I apologize again for not bringing you a satisfactory experience during your stay, and I hope you can give Xiao Wei a chance to correct it. The hotel also offers free parking during your stay. I look forward to your next visit. I am very sorry for you again. If you have any questions during your stay, you can dial "0" at the front desk to contact Xiao Weiha. At the same time, I look forward to your next stay.
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