Guest User
January 2, 2024
I checked in at midnight on January 1st. The store used my phone to delete the order under the pretext of checking the order. Then they arranged a room that did not match the booking information (8122). The rough-finished style looked like an old rural tile-roofed house. The room was dirty and messy. I had allergies after entering it for a while. There was also red secretions on the bed sheets. There was a pile of garbage and sundries piled up in the seams at the head of the bed. They did not take consumers seriously at all. The first time I talked to the front desk, she said that the other room was even noisier than this one. The second time I went to the front desk, she directly asked to change rooms. After changing rooms, there was still a foul smell. Although it matched the picture of the booked room, it was covered by the quilt. If I had not observed carefully, I would not have noticed that there was still red secretions on the bed sheets and pillowcases. So I booked another hotel and went to the front desk to apply for check-out. The front desk customer service said that refunds were not allowed after changing rooms. Anyway, they refused to admit that the room was smelly, dirty and disorderly, so we went to another hotel to check in late at night. It was disgusting.
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