To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(1215)
Positive reviews(1167)
Reviews with photos/video(196)
Classy environment(86)
Large rooms(79)
Easy to get around(62)
Great location(35)
Friendly front desk staff(22)
Excellent room layout(21)
Perfect for families(20)
Loved the night views(14)
Negative reviews(47)
psyche16
Selected Room
Stayed in Jun 2024
Business travelers
29 review
2.7/5
Posted on Jun 17, 2024
This property is it a good location. That's really hard to find their reception. I searched alot to find their reception. Rooms are very big. It's a suitable for family. It's like a duplex apartment.
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life!
Location is great just across the IGC mall at the Liede subway station , maybe less than 10 minutes walk to the Guangdong museum , Library , Mall of the world and fountain , service is not the best probably because they seem to be extremely busy , one thing I didn’t like is the lack of proper interior doors , room doors and the bathroom are glass made
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. If you encounter any problems during your stay, you can contact the front desk staff. Oh, we will help you deal with it immediately. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize. Looking forward to seeing you again!
Great location. Spacious apartment.
No Wifi whatsoever. That’s the only issue I found.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. Every room in the hotel is equipped with a high-speed wireless network. You can contact the front desk staff if you encounter any problems during your stay. Oh, we will help you deal with it immediately. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize. Looking forward to seeing you again!
Guest User
Comfy Cozy Family Loft Suite (Kitchen, Fridge)
Stayed in Dec 2023
Family
6 review
2.0/5
Posted on Jan 3, 2024
The worse apartment that we have booked! Expensive apartment with misleading information! No smart toilet. Kitchen- no kitchen at all! No spoons , no forks , no pans, no wok….misleading! Receptionist is not friendly at all. The switch on the floor is very dangerous & hazard! The bathroom door is broken 😖😖😖😖😖
Response from Property: Dear customer, we are sorry that we could not provide you with a satisfactory check-in experience. Please allow us to express our sincerest apologies to you. We hope to have the opportunity to provide you with better service next time. wish you a happy life!
great location next to big mall. asked for non smoking but room smelled bit of smoke and had ash tray. for price i would say was decent.
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life!
Guest User
Selected Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
This appartment is super clean and the service is excellent I’ll rate them a five star apartment
Response from Property: Distinguished guests, hello! Thank you for your five-star review. Your satisfaction is our infinite power, welcome to visit again, I wish you a smooth work, happy life!
Serojack
Selected Room
Stayed in Jun 2024
Friends
10 review
4.7/5
Amazing
Posted on Jun 17, 2024
Just a 10-minute walk from the nearest metro station, this serviced apartment has a unique layout with two queen sized beds in a loft concept. Big enough and comfortable for a family of four to travel together. However, it would be a little inconvenient for foreigners to get into the lift lobby as there’s a gentry one would need to go through but the room card won’t work. Other than that I had a pleasant stay at this place.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!
Hu
Selected Room
Stayed in May 2024
Business travelers
24 review
3.7/5
Posted on May 25, 2024
It is located in the city center, but we didn't see the address Marriott, so we got lost for a while
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life
Not as in the pictures. Old settings and the apartment is not worth its price. Overpriced and not worth starying there. Lack of many things. Better go to a normal hotel for cheaper or same price.
Response from Property: Thank you for sharing the stay experience, your praise, a trace of satisfaction, an appreciation, is the sunshine in the life of friends, looking forward to you with family and friends to meet with Us Oh ~
Concierge is hard to find, this is not Marriott at all - all tourists please dont look at this and book rashly. Facilities feels old and smells.
Response from Property: Greetings to our honored guests! Thank you for your comments on our hotel! The apartment is located in the Zhujiang New Town, which is near the Zhujiang River and near the Haixinsha Island River. It is very convenient to eat, drink, play and have fun. The room is a unified decoration, we will also regular maintenance of the room. We look forward to seeing you again!
YapCrystal
Comfy Cozy Family Loft Suite (Kitchen, Fridge)
Stayed in Nov 2023
Friends
1 review
4.7/5
Amazing
Posted on Nov 19, 2023
Great location, nice place for 5-6 adults. Good service, just that there's a foul smell as we walk into the apartment that we can't pinpoint where it's from near the toilet
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!
Overall it was a good stay. Location is very good.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!